1. #1

    Room number does not exist

    Hi,

    I am using JPN on Android TV via Puffin browser and controller on iPhone. Each time I want to join room with number I receive on Puffin, I get error on IPhone ‘Room number does not exist’.

    Please let me know how to resolve the issue or reimburse me VIP membership I paid on Apple store.

    Thank you for your prompt reply.

    Kr,
    Andrej
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  2. #2
    ubi-smash's Avatar Ubisoft Support Staff
    Join Date
    Sep 2019
    Posts
    1,142
    Hiya AndrejG160! Welcome to the forums! If you continue to run into this problem with Just Dance, please check out our troubleshooting steps and to ensure that your device is up to date. If the issue continues, please create a support ticket so we can review this further with you. You can also create a support ticket with our social media support on the Ubisoft Support Facebook or Ubisoft Support Twitter. Thanks!
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