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Member
New Item Count
I have a counter beside the Helmet icon indicating that I have 5 new items but they aren't showing as new in the item grid. I have the 'new item' counter next to a lot of other accessories but cannot find them. Is there a filter I'm overlooking or is this a bug?
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Community Manager
Hey CancelToDebug,
I am sorry to hear that you are encountering this.
From what you have described it sounds as though this is a stuck notification. Is that an accurate description of the issue you are having?
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Member
Hi Ubi-Swaggings,
I cannot be certain but I did have the Turbo Exhaust which has disappeared but I have an icon saying that there is a new item in the Exhausts for the bmx bike. From this I guess that I have items that have disappeared. I've tried reinstalling the game and all expansions but it remains the same.
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Member
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Ubisoft Support Staff
Sorry for the delayed response, CancelToDebug!
Would you possibly be able to send us a video of what you're experiencing in-game? This will help us to take a closer look.
Thanks!
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Member
Apologies for the delay.
I've checked and the new item counter is present over various parts of the garage. I've uploaded a video to YouTube but it may be blocked. If I need to upload this elsewhere, let me know.
I have also deleted my save data which has made no difference and caused all kinds of weird things but that's another matter.
https://youtu.be/va_rt7SH7hA
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Member
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Member
Hey buddy I play this on xbox and have this happen once in a while - sometimes it shows up in a day or 2 - maybe just check back later!
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Member
Have had this issue for a while with no change, unfortunately.
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Ubisoft Support Staff
My apologies for the delayed reply! Since this issue is still occurring for you, could you please give this troubleshooting guide a try to see if it makes a difference? Thanks!