1. #1

    The game doesn't start

    Hey folks, good evening. I bought a digital versions at the Microsoft Store, but it didn't start. It shows the screen with "Just Dance 2020", and suddenly, it just goes to the initial screen. I asked my money back, and got it, but I was really needing this game, so I bought a disk of the game, but the problem is still going on. Can anyone help me?
    I play in the Xbox One S
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  2. #2
    Ubi-Milky's Avatar Ubisoft Support Staff
    Join Date
    Jun 2020
    Posts
    2,508
    Hello Spoky1264, sorry to hear about your game seemingly crashing.

    What kind of troubleshooting have you tried so far to get the game to work?

    I suspect it may need a full reinstall and to restore your licences.

    When you installed the game off the disc version, have you made sure to uninstall all data and saves from your digital version first?
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