1. #1

    Connection problem

    Hello,
    there is issue with whole uplay, but i am mostly worried about Rainbow Six: Siege
    I canīt even connect to uplay most of time, only in some time in day it works, it write there is problem with my wifi/connection, but my connection is fine, everything works, only uplay not
    and when I try to start Siege it write that uplay canīt connect to cloud and if it start, it is frozen on -connecting to Siege servers-
    I would really apreciate help, from what I know, my friend that lives near has same issue so maybe its problem with whole location here in Czech republic
    there is Siege event incoming too and i didnīt even played Siege for some time now so I am kind of sad
    So once more please try to find out how to fix it or whats problem
    Thanks
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  2. #2
    Ubi-Raziel's Avatar Ubisoft Support Staff
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    Jan 2019
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    Originally Posted by LIBL_mat7350 Go to original post
    Hello,
    there is issue with whole uplay, but i am mostly worried about Rainbow Six: Siege
    I canīt even connect to uplay most of time, only in some time in day it works, it write there is problem with my wifi/connection, but my connection is fine, everything works, only uplay not
    and when I try to start Siege it write that uplay canīt connect to cloud and if it start, it is frozen on -connecting to Siege servers-
    I would really apreciate help, from what I know, my friend that lives near has same issue so maybe its problem with whole location here in Czech republic
    there is Siege event incoming too and i didnīt even played Siege for some time now so I am kind of sad
    So once more please try to find out how to fix it or whats problem
    Thanks
    Hello! I'm sorry we didn't see your support thread earlier.

    It seems to me as though we should ideally resolve your connectivity issue with Ubisoft Connect first. Once done, your R6S connectivity issue may resolve itself but if not, we can discuss that too.

    Please follow this support article as best you can: https://support.ubisoft.com/Faqs/000025657/

    You could also try clearing UC's cache, that may help: https://support.ubisoft.com/Faqs/000027310/

    I hope that helps!
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