[PS4] [Connectivity/Multiplayer]Help. Unknown NAT since 2 days, No experience and no rewards | Forums

[SmoothSeparator]

Thanks for the update, guys!

If you are receiving a notification that your rewards will be granted to you later, rest assured you will still receive them. Our team are aware of this issue, and are investigating further.

If you're encountering this issue, could you please first try our connectivity troubleshooting for your platform:
- PC
- PS4
- Xbox

If the issue persists after trying these steps, please could you open a support case with our team. You can reach our support teams here:
- Open a Support case
- Start a Live chat
- Twitter and Facebook

When opening a case, please include an image of your port forwarding, as well as the following system files:
- DxDiag/MSinfo (for PC)
- An image of your console settings (for PS4/Xbox)

Thanks!

How does this work?
If i click on the link "Open a Support case", it sends me to the Dutch Ubisoft Support site, at the bottom of that page it says (In Dutch) : "Due to Covid-19 We have limited our support to English live chat only.
When i fill in the text area, and click on the "Start live chat" -button, it's sends me right back to the top of the page, and nothing happens, and get no response.

Could you please explain (In detail) what are the right steps to take once i'm on the Support-site?
Thanks!

[ubi-smash]

Hey SmoothSeparator! If you are still running into issues with creating a support case, please check out our troubleshooting steps here to ensure that you are able to proceed. If you run into any further issues, I would recommend reaching out from our Ubisoft Support Facebook or Ubisoft Support Twitter so we can take a closer view into this with you. Thanks!

[SmoothSeparator]

Ok, i will try these steps.
Thank you for your quick response!

[Ubi-Borealis]

Ok, i will try these steps.
Thank you for your quick response!

You're welcome! Let us know if you require any more support

[Ledin]

dosen't work for me. I have done all the steps but the problem remains on xbox

[Ek-BalamGRT]

Same problem. Since October 20th.

PS4 Console

[jasondragon141]

me too i've done everything .nothing works

[Amell13]

Been having this issue since right before before the patch of 10/22/20. The support team literally kept telling me to get my NAT type to open (which already has been for a long time) and still nothing. They seriously stopped replying to my messages. Anyone else on PS4 having this issue?

[xSITHxLORDx]

After 1 week:

No halloween rewards

No steel rewards

No experience / reputation rewards

No progression in community orders (exclusive symbol and steel)

No progression in the season pass

No refund for lost 7 days champion status (4.000 steel)

Ubisoft do you really know how serious the problem is ?

[Ubi-Borealis]

Hey there guys!

Ledin7, Ek-BalamGRT, jasondragon141 - If you have tried the connectivity troubleshooting steps, can you please open a support ticket so our team can investigate further. You can reach our support teams here:
- Open a Support case
- Start a Live chat
- Twitter and Facebook

When opening a case, please include an image of your port forwarding, as well as the following system files:
- DxDiag/MSinfo (for PC)
- An image of your console settings (for PS4/Xbox)

Thanks!

Amell13 - I'm sorry to hear this. Could you please let us know your case number so we can take a look?

xSITHxLORDx - I'm sorry to hear this. If you have completed the connectivity troubleshooting, please can you open a support ticket using the links provided above? This will allow our team to take a closer look. Please rest assured that our team are investigating further. We apologise for any inconvenience caused at this time.