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  1. #1

    My pre ordered was auto refund

    Hi, I pre-ordered this game when it launch, why the game was automatically submit refund and I dont find my pre-order game in my library.

    I wanted this game so badly and i cant wait to play this, I dont understand why was auto submit refund.

    Please help
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  2. #2
    I suggest directly contacting Ubisoft Support for your issue.
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  3. #3
    i did, but they didnt respond
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  4. #4
    Ubi-Raziel's Avatar Ubisoft Support Staff
    Join Date
    Jan 2019
    Posts
    3,789
    Hello!

    I'm very sorry your order was refunded. Please note this would never happen without good reason, and you will have been emailed an explanation.

    I can see a support agent responded to your support case on 29th October. This is a private account-related discussion, so it's best we keep all future communication in your support case.

    Enjoy your day!
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  5. #5
    I bought the assassins creed Valhalla game in June, today in November the game doesn't appear in the library after the Ubisoft Connect update, please help me sir
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  6. #6
    Ubi-Shikallum's Avatar Community Staff
    Join Date
    Jul 2017
    Posts
    3,793
    Hey VforVierza,

    You should have received an email, however, if you get in touch with us via the support site we will be able to discuss this further with you:

    https://support.ubisoft.com/en-us/Fa...ng-a-Live-Chat
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