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  1. #1

    Club rewards not appearing

    Good day,

    I have recently acquired AC Odyssey through steam and attempted to claim the ubisoft club rewards but it told me that was having some issues and to try again later, and now it's not even showing me the club rewards(as shown in the image below). I have searched for a solution online but nothing so any help would be appreciated.



    Thank you for the attention
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  2. #2
    Ubisoft is in the process of redoing their rewards and giving away a lot of rewards for free in older games ...... Give it a few hours because they are likely in the process of updating servers

    https://ubisoftconnect.com/en-US/
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  3. #3
    This has been going for 2 days more or less, hence my concern, but I'll wait a day or two more, or will this so called "update" last more than a week ?
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  4. #4
    I have the exact same problem, hopefully this gets sorted out fast...
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  5. #5
    The same for me 2 days now, is it just Odyssey Club Rewards playing up or all Ubisoft games?
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  6. #6
    I've just noticed this myself (hadn't seen any emails in advanced about it either unless I missed it). One of those was Steep which got the same issue with an empty rewards page (not sure when it was last updated, but the rewards list was short, as I recall). Before that, I noticed some of my games qualified me for most of the rewards without spending points which left me scratching my beard a bit and I arrived at the same question. The explanation below makes sense:

    Originally Posted by longjohn119 Go to original post
    Ubisoft is in the process of redoing their rewards and giving away a lot of rewards for free in older games ...... Give it a few hours because they are likely in the process of updating servers

    https://ubisoftconnect.com/en-US/
    However, one thing that still irks me is that while some of the older games also have been impacted with these free rewards, just a few months ago, other older games like Child of Light got their rewards wiped, nevermind the couple of times in fact they've given away Watch_Dogs for free not long before that (where Child of Light has a cameo). This whole apparent rearrangement is a doozy, but again, can't complain about the free stuff even if some disappeared. Saves us some of the points*.

    *Caveat: cannot be spent in the interim when you don't have games to spend it on, and when you're reaching the 2 year expiration mark. That would be problematic.
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  7. #7
    It seems to be only Odyssey is affected right not, all my other games show I have all the rewards ..... I already have all the rewards for Odyssey and they are showing up in the game as far as I can tell .....
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  8. #8
    Originally Posted by longjohn119 Go to original post
    It seems to be only Odyssey is affected right not, all my other games show I have all the rewards ..... I already have all the rewards for Odyssey and they are showing up in the game as far as I can tell .....
    Not only Odyssey.

    Some games have rewards missing as well. Even the downloadable goodies.

    EDIT: Well, now the rewards don't show up in game even though rewards are unlocked for all the game still showing them. Whatever they're doing fiddling with Connect is what's messing this up most likely.
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  9. #9
    Today I got this answer from Ubisoft support :

    “ Ubisoft Club and Uplay PC will become Ubisoft Connect on October 27th 2020. In the period between October 21st 2020 and October 27th 2020 we will be performing the necessary changes for the transition. As a result, rewards will be temporarily unavailable in Assassin's Creed: Odyssey, Rainbow Six: Siege and Steep. As soon as the transition is complete on the 27th, your Ubisoft rewards will be available again. For more information, please see this FAQ page: https://support.ubisoft.com/en-US/faqs/000059254
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  10. #10
    Has anyone tried going into the store lately in Odyssey? I looked today and I had a couple of rare items that I didn't have before and I brought them into the game .... I think they were that rare ax and another weapon that you could get for using the Ubisoft app on your phone which were the only 2 rewards I didn't already have .....
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