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  1. #1

    "you have 1 unread message" keeps popping up

    Hello,

    this is the second time this annoying problem happened. When I checked my friend list there is no new message at all.
    I also restarted Uplay but it did not help.
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  2. #2
    UbiExcellent's Avatar Ubisoft Support Staff
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    Sep 2019
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    Hi xlastovi! I'm sorry for the annoyance caused by this notification. Please complete a fresh install of the Uplay client to resolve this error.
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  3. #3
    Hello.
    I logged out of my account and quit Uplay. Then problem disappeared. Respectively that lost message finally appeared.

    But that chat UI is broken. After waking up my computer, chat did not work at all. All it said was "connecting". Again I had to log out and exit to get your darned client working. It stops working when computer goes to sleep mode.
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  4. #4
    Ubi-Borealis's Avatar Ubisoft Support Staff
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    Jun 2020
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    Originally Posted by xlastovi Go to original post
    Hello.
    I logged out of my account and quit Uplay. Then problem disappeared. Respectively that lost message finally appeared.

    But that chat UI is broken. After waking up my computer, chat did not work at all. All it said was "connecting". Again I had to log out and exit to get your darned client working. It stops working when computer goes to sleep mode.
    I'm sorry to hear this, xlastovi. Just to confirm - after restarting the client, were you able to get the chat to work again? Or does it still not work for you.
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  5. #5
    Originally Posted by Ubi-Borealis Go to original post
    I'm sorry to hear this, xlastovi. Just to confirm - after restarting the client, were you able to get the chat to work again? Or does it still not work for you.
    Yes, fortunately the chat is working now. I will know what to do should this issue occur again.
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  6. #6
    Ok, let me ask one more question. Does ever Uplay client show notifications from Ubisoft forums?
    So if I see "you have ? unread message(s)" in Uplay does it really mean there is a new message from an Uplay friend?
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  7. #7
    This has started happening to me today. Says I have 1 unread message and when I open my messages tab, it shows a user I've never met or added and there's no message from them. But it shows the pulsating orange dot next to their name. I've tried tried deleting the chat and even blocking the user, but every time I restart it says I have an unread message from this user but the message dialogue is empty .. I'm cancelling my Ubisoft+ , maybe that will make it go away!
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  8. #8
    UbiKobold's Avatar Ubisoft Support Staff
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    Feb 2020
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    Hello! Thank you haywardgb for contacting about this unread message notification that you have been receiving in Ubisoft Connect. Thanks for letting me know what you have done so far to try and resolve this. Just to make sure, if you log out of Ubisoft Connect and then launch it again while running it as administrator, do you still see this notification? If so, would you mind providing an image showing this notification?

    Also, xlastovi, to answer your question you should not see notifications about Forum posts while in Ubisoft Connect.
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  9. #9
    I have that same issue and i did everything you said but the bug is still there, it says "you have 1 unread message" but when i open the messages i see an orange dot but the chat is empty
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  10. #10
    Guys, I have the same problem. I play in the div 2 random groups. I've had a text message from random people I'm playing with who aren't my friends in the group The yellow dot keeps growing.
    I couldn't find a way to remove it. I tried everything I could try. Including uninstalling the app, I repeatedly let the app through the firewall on my computer. No result. The yellow dot appears. I did add friend. Then I deleted the contact. Yellow dot yellow dot again.
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