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  1. #1
    Ubi-Milky's Avatar Ubisoft Support Staff
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    Steering Wheel Issues on PC | POST HERE!

    Hello everyone,

    Thank you for contributing to our previous 'Steering Wheel Issues' thread.

    We have collected your reports over the course of the game being live and brought them to the attention of our QA team. Some of these issues have been fixed, while others are being investigated with the help of you, our The Crew 2 players.

    PLEASE POST HERE FOR ANY STEERING WHEEL ISSUES ON PC FOR COMPATIBLE WHEELS, THANK YOU

    Here is a list of known issues we are aware of with the following racing wheels -

    Logitech

    G27 wheel shaking when force feedback is set to 80% - Workaround in place
    G27 gear change (H Shifter) cant reach 7th gear - Fixed Q3
    G29 causing game to crash - Fixed Q2
    G920 and G29 on PC steering wheel settings greyed out - Investigating
    Driving Force GT causing game to crash - Investigating

    Thrustmaster

    T300RS GT fine tune can not be adjusted - Investigating
    T500 RS image stuttering and suffers from low FPS - Investigating
    TS-PC Racer has input Lag and dead zone issues - Investigating
    T80 racing on PS4 has flight problems and steering jerk - Fixed Q2

    Fanatec

    Clubsport on Xbox can't use the wheel and controller at the same time - Fixed Q2
    Clubsport throttle and brake pedal deadzone issues - Investigating

    Some solutions to these problems, that may work for your wheel issue -

    • Unplugging the wheel and reconnecting it to your computer.
    • Remove any unnecessary USB input devices from your computer.
    • If using a PC, close down any conflicting software and try a clean boot. If you are using Logitech G Hub, this was known to cause issues with the Logitech steering wheels in the game so we would recommend closing down this software. To see our a list of known conflicting software with our games, please see this list - https://support.ubisoft.com/en-GB/Faqs/000025721

    If you would like to help us report any further issues with your particular wheel, please answer in this format -

    • Full name of wheel and manufacturer?
    • Platform you play on?
    • Issue you are experiencing with the wheel and when/how does this happen?
    • Last date and time you had this issue?
    • How often do you have this issue?


    Please note, at the moment, we can only offer support for steering wheels that are listed in our 'Supported Wheels for The Crew 2' article, here - https://support.ubisoft.com/en-GB/fa...he-Crew-2-TC2/
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  2. #2
    Wheel name: Logitech G29

    Platform: PC

    Issue: The game only show my wheel as a controller, and the wheel settings are greyed out = Impossible to play.

    I've tried reinstalling G-HUB software, nothing changes. All other games work fine with my wheel.
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  3. #3

    G920 not detected

    This is absurd... The wheel is not being detected no matter what.

    I have reinstalled GHUB, I have uninstalled GHUB and installed LGS, I have completely removed both of them, I have re-calibrated the wheel through control panel.

    The only thing thing I didn't try was finding a way to downgrade the firmware on the wheel itself, though I'm not sure if it can even be done and frankly I don't want to mess with my wheel when it's working perfectly with every other game I tried it on.

    I literally just bought this game today, after carefully checking the list of supported wheels. To say I'm left with a bitter taste is an understatement. If this isn't fixed soon I'll have to refund.

    Update: I can map the controls as a joystick, but turning left or right doesn't work in-game, even if in the settings it appears to be set correctly.
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  4. #4
    Lot of people have issues with Logitech Wheel, so I am starting to think that the it is not supported and they false advertised the Logitech wheel support.
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  5. #5
    Ubi-Milky's Avatar Ubisoft Support Staff
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    Originally Posted by Mazisky Go to original post
    Wheel name: Logitech G29

    Platform: PC

    Issue: The game only show my wheel as a controller, and the wheel settings are greyed out = Impossible to play.

    I've tried reinstalling G-HUB software, nothing changes. All other games work fine with my wheel.
    Hi Mazisky, thanks for letting us know. Would you be able to try the following workaround in the game and let me know if this works for your G29? -

    1. Start Logitech G HUB and open wheel configuration
    2. Start The Crew 2
    3. Setup the keys like a joystick, especially left & right while turning the wheel
    4. Drive the car
    5. Alt + Tab to get into wheel parameter in Logitech G HUB, modify the steering wheel rotation to ~270°
    6. Alt + Tab to get back in game
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  6. #6
    Ubi-Milky's Avatar Ubisoft Support Staff
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    Originally Posted by peace_man39
    Good afternoon! I bought your product and I really want it, but I can't play it comfortably. The thing is, I have a very god custom steering wheel, Fanatec Clubsport level, with very detailed and high quality feedback (FFB). The steering wheel works great in all car simulators.
    At the world's largest sim racing forums, there are topics where people exchange information on building custom rudders of the top segment and even better than those offered on the market.
    The Crew 2 does not allow custom steering settings! I ask you to enable customization. This will help not only me to spend time comfortably in the game, but also to a huge number of owners of such custom steering wheels!

    Sorry for my English
    Hi peace_man3, thank you for posting, your English is fantastic by the way, I am going to add your post to our Feedback section as well, thank you.
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  7. #7
    Originally Posted by Ubi-Milky Go to original post
    Hi Mazisky, thanks for letting us know. Would you be able to try the following workaround in the game and let me know if this works for your G29? -

    1. Start Logitech G HUB and open wheel configuration
    2. Start The Crew 2
    3. Setup the keys like a joystick, especially left & right while turning the wheel
    4. Drive the car
    5. Alt + Tab to get into wheel parameter in Logitech G HUB, modify the steering wheel rotation to ~270°
    6. Alt + Tab to get back in game
    Tried this with the G920, it's virtually impossible to alt-tab to G HUB while the world is loaded, the game always crashes. After several attempts of doing it while still on the menu, I got steering inputs to work but the rotation is way way off so it's undriveable.

    Edit: The steering inputs are simply not linear. So it's undrivable with the joystick workaround.
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  8. #8
    I am on the same boat. Somehow you can make it work as a joystick but it's undrivable and not to mention the force feedback does not exist this way.

    The game claims it officially support our Logitech Wheels so a cheap workaround to make it work poorly as a joystick should not be suggested. Nothing personal against you Ubi-Milky i know you are just doing your job and you are not responsible for this, but we paid money for this game by reading that our wheels were supported and this is not the case.
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  9. #9
    Originally Posted by Mazisky Go to original post
    I am on the same boat. Somehow you can make it work as a joystick but it's undrivable and not to mention the force feedback does not exist this way.

    The game claims it officially support our Logitech Wheels so a cheap workaround to make it work poorly as a joystick should not be suggested. Nothing personal against you Ubi-Milky i know you are just doing your job and you are not responsible for this, but we paid money for this game by reading that our wheels were supported and this is not the case.

    What version of Windows are you using? If Windows 10, which build? I'm on the latest 2004 (20H2). Maybe something got broken with an update? I can still see people online using this wheel for this game.

    Just to make sure, I just tested these games: iRacing, Assetto Corsa, Assetto Corsa Competizione, F1 2018, F1 2019, The Crew, Forza Horizons 4. Works perfectly for all of those games apart from FH4 having no FFB.
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  10. #10
    Hi N3miroth,
    I also have same problem with The crew2 using G29. I installed and reinstalled both The Crew2 game and Logitech G Hub many times and it didnt worked. I tried different ways of reinstalling until it just suddenly worked. Now I can play using G29. Only issue I have is no button mapping. But I managed to fill in the button mapping by manual configuring it. I can teach you also how after you fix this issue first.

    Here are the things I did that I hope will work on you and other players. I think the old Logitech drivers is corrupting the game. We must delete all old drivers. Just follow the instruction I made.....

    1. Uninstall The Crew 2 game then also uninstall Uplay.
    2. Delete all Ubisoft and The Crew2 folders.
    Location 1. "This PC > Documents > The Crew 2 folder"
    Location 2 "C:\ProgramData\Ubisoft folder"
    Location 3 "C:\Program Files (x86)\Ubisoft folder"
    3. Uninstall G29 driver in control panel. "Control Panel\Hardware and Sound\Devices and Printers". Just right click G29 Wheel then uninstall.
    4. Uninstall Logitech G Hub.
    5. Download WheelDriverCleaner,exe @ http://chilp.it/c09316a. After download, open this app to remove all Logitech Wheel drivers.
    6. Delete Logitech G Hub folder. Location "C:\Program Files\LGHUB folder.
    7. Unplug G29 then restart PC.
    8. Reinstall Uplay and The Crew 2 game.
    9. Connect your G29 wheel.
    10. Install Logitech G Hub. (G29 driver will automatically install). G29 Wheel will still not show up or will show downloading at this moment.
    11. On Logitech G Hub home, click on settings (Gear Icon on the upper Right corner) Make sure the "ALWAYS START AFTER LOGGING IN" is ticked.
    12. Restart PC.
    13. Open Game.
    14. Done!!!!!!
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