Hello!
Thank you dmdilks for your help, it is always much appreciated.
While we wait for rosie99cookie to get back to us, I would also like to offer our general troubleshooting support article: https://support.ubi.com/en-gb/faqs/000025947/
All the best!
exactly the same happening to me, The game crashes to desktop after opening scene. Was everything ok till yersterday! it is no coincidence that it also happens to others after 7 days from the free download.There isn't possibility to reduce graphics solution in the game folder. no possibility to jump the opening scene.Thanks Ubi-Raziel but the general troubleshooting support article suggest to upgrade or disinstall it. Why i play the same game yeasterday an not today?
Thanks for your support
It's good to know i'm not the only one with this problem. Was playing the game fine the past 5 days, even played it this morning for half an hour. After lunch i wanted to play it again but it doesn't want to work. It crashes every time after the opening scene.
Full game name: Anno 1701 history edition. Playing on 64bit Windows 10 Pro edition, graphic drivers up to date. I tried verifying the files, no luck
Hello everyone!
I appreciate this crashing has only started to occur after the giveaway. Currently, I'm unable to see any changes that could have caused this however I'm sure it's not a coincidence.
To help our team investigate, we will need a bit more information from you all please if the above troubleshooting did not help -
- System specifications
- On what date specifically you noticed the crashing
- MsInfo: https://support.ubisoft.com/en-GB/Article/000078753
- DxDiag: https://support.ubisoft.com/en-GB/Article/000078583
The 2 files can either be added to a support case, or you can provide a link for me to access.
@pantelas2002 You can find the save location in the following support article: https://support.ubi.com/Article/000081183
Thank you!