it means your logging in with the WRONG Uplay account that the game is not active on
see this SUPPORT page ,
https://support.ubisoft.com/en-GB/fa...s-product-UPC/
and yes you need to contact UBISOFT support if your unsure what account you bound your game to
Hello Qz3lo, welcome to the forums!
If this problem persists, feel free to create a ticket on our support page.Originally Posted by WID992007 Go to original post
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@WID992007, thank you for shaaring!