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  1. #1

    Can't join to the game

    I cannot enter far cry 5, because when I enter the game, it says "STARTING GAME: There was a problem authenticating the ownership of this product. Please contact customer support ig you need help in solving this problem."
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  2. #2
    WID992007's Avatar Senior Member
    Join Date
    Sep 2007
    Posts
    2,280
    it means your logging in with the WRONG Uplay account that the game is not active on

    see this SUPPORT page ,

    https://support.ubisoft.com/en-GB/fa...s-product-UPC/





    and yes you need to contact UBISOFT support if your unsure what account you bound your game to
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  3. #3
    Ubi-Mark.'s Avatar Ubisoft Support Staff
    Join Date
    Nov 2017
    Location
    Base of Operation
    Posts
    6,899
    Hello Qz3lo, welcome to the forums!

    Originally Posted by WID992007 Go to original post
    it means your logging in with the WRONG Uplay account that the game is not active on

    see this SUPPORT page ,

    https://support.ubisoft.com/en-GB/fa...s-product-UPC/





    and yes you need to contact UBISOFT support if your unsure what account you bound your game to
    If this problem persists, feel free to create a ticket on our support page.

    You can also contact us via social media: Facebook or Twitter. If you have any additional questions, please let us know.

    @WID992007, thank you for shaaring!
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