1. #1

    POP Forgotten Sands Deluxe Edition

    I recently purchased Prince of Persia The Forgotten Sands Deluxe Edition from Steam, linked my Uplay account to my Steam account and installed the game. Upon starting, I went to Extras-> Unlock Code and typed in the code I received.
    But it showed that the key was already in use. Thus I am unable to access the deluxe edition content for my purchase.

    Can someone please guide me on what to do in order to solve this issue?
    Share this post

  2. #2
    Ubi-Raziel's Avatar Ubisoft Support Staff
    Join Date
    Jan 2019
    Posts
    3,471
    Originally Posted by WeirdEverything Go to original post
    I recently purchased Prince of Persia The Forgotten Sands Deluxe Edition from Steam, linked my Uplay account to my Steam account and installed the game. Upon starting, I went to Extras-> Unlock Code and typed in the code I received.
    But it showed that the key was already in use. Thus I am unable to access the deluxe edition content for my purchase.

    Can someone please guide me on what to do in order to solve this issue?
    Hello! As this is an account-related query, I believe it is best we move to a private support platform.

    Please contact is via one of the following methods -

    Email Support / Live Chat: https://support.ubi.com/Cases/New

    Twitter: https://twitter.com/UbisoftSupport
    Facebook: https://www.facebook.com/UbisoftSupport/


    Simply provide your account's username / email address, and your key. We will then investigate why you're facing the issue

    All the best!
    Share this post