Apparel event - No balaclava | Forums

[SouthDX]

So I just got all 29 items from the apparel event caches, but didnt receive the balaclava mask. Is there anything I need to do?

[ECSemperFi]

So I just got all 29 items from the apparel event caches, but didnt receive the balaclava mask. Is there anything I need to do?

No you should automatically get it when you complete the event.

[SoulBrotherNr3]

A buddy of mine has a problem with any rewards not showing up. he needs to relog the game before they're added for him. Maybe give that a try ?
Otherwise contact support.

[V4MPiR1]

A buddy of mine has a problem with any rewards not showing up. he needs to relog the game before they're added for him. Maybe give that a try ?
Otherwise contact support.

Always try this above step in your troubleshooting.

First, though, you need to clarify if you're referring to the Black Balaclava, or the Rikers Bandana.

Second, check under both Face Masks, and Headwear. It may be possible that a vanity item(s) isn't categorized as one might expect.

[Edgemoor]

You sometimes need to go to the outfit section and click on the specific outfit collection. Once you can see all the outfits in the collection it will usually offer you the completion awards.

[V4MPiR1]

You sometimes need to go to the outfit section and click on the specific outfit collection. Once you can see all the outfits in the collection it will usually offer you the completion awards.

I think Edge is onto something here. IIRC, you have to 'clear' the new item notifications (exclamation marks) within each outfit (Store > Apparel > Outfits > Last Resort > …) -- by clicking on it -- for it to register the outfit completion and subsequently prompt you to accept the completion reward.

I'll be there shortly, and in a better position to determine if it's a procedural failure (nonautomatic).

[Bladeje013]

Got the same issue.

https://i.imgur.com/dtUfsS0.jpg

Got it completed but no balaclava showing up

[nuxbag]

Got the same issue.

https://i.imgur.com/dtUfsS0.jpg

Got it completed but no balaclava showing up

[V4MPiR1]

I completed the event earlier today. No such issues. I can corroborate ECSemperFi"s above statement. I can also confirm that the automatic rewarding is consistent across all groupings (spec. one outfit, all four outfits, and event completion). Once an item is revelealed as the final/missing piece to a grouping -- following the opening of a cache, the UI automatically forces the rewarding prompt of the respective grouping.

You guys (SouthDX, Bladeje013, etc.) need to take screencaps of the Gold section under Apparel > Face Masks per your account. Scrolling through, you'll be able to do that in three or less images. Post them here. If this is indeed a valid issue, not only does it benefit the CS staff for remedial measures (rewarding, bug elimination, etc.), but it benefits the community [awareness] as well.

[KarmaBullets]

So I just got all 29 items from the apparel event caches, but didnt receive the balaclava mask. Is there anything I need to do?

I unlocked the black bataclava, prompted the accept reward notice and then there is no what to find the item....
As a usual