PLEASE READ TO THE END, AND ESPECIALLY THE END OF THIS LONG TEXT WITH USEFUL IDEAS AND SUGGESTIONS AND FEEDBACK. ALSO, IF YOU CAN, COPY THIS TEXT AND FORWARD IT TO THE MEMBERS IN COMPANY MANAGEMENT AND GAME DEVELOPMENT TEAM AS WELL.... THANK YOU.

Dear management,
Below you will discover many suggestions for both improvements and for inspiring future developments which I expressed during chat 12851075 (transcript is attached) whilst communicating with a specific agent 1 to 1. Thank you for having such a good team member onboard.

Please, review the transcript #12851075 of the whole conversation attached below and consider agent's good initiative, caring aspects, and contributory ideas as well. Any company should be proud for having such workers within their teams and, that said, I think you need to have more people like him in your team / company / business / corporation and at the same I hope that you will invest your time and efforts to safeguard such workers from outside or inside competitor attempts to get any of them “lured out” or “pushed out” because when workers or people in general find the right kind of company which is most suitable for them, they make not only that company better, but the whole world better and more interesting place in a good way.

From what I have noticed, this particular member of your team is resourceful, smart, inventive, considerate and caring, supportive, and disciplined. That is an asset to any company! In my honest opinion, I think that he is best to stay with Ubisoft / Uplay, even if forever so to say, in a good and progressive or stable career path, whichever is mostly preferred by himself. Thank you in advance for your time and considerations regarding this and other matters.

If you want to contact me to ask about anything or to suggest something, please send me a message or ask for an e-mail address.

Best wishes to your existing and future endeavours.



ORIGINAL TRANSCRIPT FROM UBISOFT SUPPORT CHAT SESSION (12851075).

Ubi-Guardian(10/5/2020, 6:56:01 PM): Thanks for contacting Ubisoft Support. You're now connected with Ubi-Guardian, please allow a few moments for the agent to acquaint themselves with your case. Our teams are working hard to provide support to as many players as possible during these difficult times. Abusive language towards our agents will not be tolerated and will result in the chat session being terminated.
Ubi-Guardian (10/5/2020, 6:56:32 PM): Hey there, how unfortunate to hear that your game stays on a black screen.
Ubi-Guardian (10/5/2020, 6:56:35 PM): Allow me to investigate.

Me (10/5/2020, 6:57:13 PM): Hello Ubi Guardian, thank you for your time.
Me (10/5/2020, 6:57:24 PM): :wink:
Me (10/5/2020, 6:57:38 PM): I think you have too many smile emoticons to choose from.
Me (10/5/2020, 6:58:03 PM): Ubisoft support team and users would be happier with only the basic and most required to stay.
Me (10/5/2020, 6:58:39 PM): Half of them is not needed at all... Thank you for consideration. Please, forward this suggestion to the management.

Ubi-Guardian (10/5/2020, 6:59:14 PM): That is a deviation from the normal ticket!
I am still at your system files! Haha

Me (10/5/2020, 6:59:38 PM): If you want more peaceful communication, you have to remove half of them like those with aliens, angriness, exaggerations, monkeys, poop....
Me (10/5/2020, 6:59:54 PM): Good, maybe needed a break from that a little... =)
Me (10/5/2020, 7:00:10 PM): See, normal primitive smiles still do suit. :-)
Me (10/5/2020, 7:00:39 PM): Oh! Normal text smiles are being converted into graphical emoticons.... Can Ubisoft avoid doing so?
Me (10/5/2020, 7:01:06 PM): Many people prefer simple text emoticons and do not like graphical at all.
Me (10/5/2020, 7:01:25 PM): What I suggested would improve your services and wellness of support team.
Me (10/5/2020, 7:02:04 PM): Please talk with management and other members of your team about this.... I think that this will help.

Ubi-Guardian (10/5/2020, 7:02:07 PM): Hmm.. I see you have a Windows 8.1 escrow version.

Me (10/5/2020, 7:03:20 PM): ALSO, text is being aligned to the right. Why? I think it is causing a nuisance. We are not from Persia region and they are only a very few countries who write and read from right to left. The rest of the world population is reading and writing from left to right.
Me (10/5/2020, 7:03:25 PM): ESCROW?
Me (10/5/2020, 7:04:07 PM): Escrow is a payment system...
Me (10/5/2020, 7:05:07 PM): Windows is either: Home/Basic, Pro, or Business/Enterprise

Ubi-Guardian (10/5/2020, 7:06:52 PM): It is something that noted me instantly. As Windows 8.1 official support is not available anymore.
Next to that I see that third party software can be causing issues on your system.

Me (10/5/2020, 7:07:48 PM): ????? Windows 8.1 is supported.
Me (10/5/2020, 7:08:04 PM): Windows 7 is still supported as well.
Me (10/5/2020, 7:09:24 PM): There is not much to develop after Windows 8.1 and Windows 10 was released. They are so advanced that they need to be simplified... I understand your concerns, I think lots about that also. But, they have to be more complex because of the competition and demands from the users worldwide.
Me (10/5/2020, 7:09:34 PM): _______________________________________

Ubi-Guardian (10/5/2020, 7:10:49 PM): Okay, as such I will be sending an email with further steps to follow

Me (10/5/2020, 7:10:52 PM): When I type in here, if I use / between some words, in my chat field text is being "justified" automatically by your system and massive spaces between words appear before I send the message. Similar to Microsoft Word "justified (ctrl+L).

Ubi-Guardian (10/5/2020, 7:10:53 PM): These are too complex for a quick chat.

Me (10/5/2020, 7:11:00 PM): Ok.
Me (10/5/2020, 7:11:07 PM): I can try to do some as we chat...
Me (10/5/2020, 7:11:41 PM): I am an advanced PC user, but still struggle more and more with the amount of settings, functions, changes, and update madness.
Me (10/5/2020, 7:12:18 PM): I think next will be Windows 12, but hopefully more easy to deal with and extra functions or parts of the system will be sold as addons.

Ubi-Guardian (10/5/2020, 7:12:36 PM): It will involve a restart! Plus you won't have the pressure of a live chat behind you.
Your views on the spacing and graphics will be passed on for feedback!

Me (10/5/2020, 7:12:49 PM): There are way too many functions and apps in Windows 10, but price is getting cheaper and cheaper.... Weirdness, LOL!
Me (10/5/2020, 7:13:03 PM): Great.

Ubi-Guardian (10/5/2020, 7:16:01 PM): Let's hope for 12
Is there anything else I can assist you with?

Me (10/5/2020, 7:17:03 PM): As for graphics cards and CPU, advice people to redo those pastes using IPA to clean them off and use something like Arctic MX 5 (or other not electricity conductive paste > 6W/mK) for simple users, and ARCTIC MX4 for very advanced and careful users. They are the best.
Me (10/5/2020, 7:17:31 PM): I will probably gonna need assistance through email. Can I reply to it directly?
Me (10/5/2020, 7:18:29 PM): again, regarding paste issue, need to change it after buying new or used tech, to be safe or much safer. VERY IMPORTANT...
Me (10/5/2020, 7:18:44 PM): Like buying a used car and changing oil and filters and etc, just in case...
Me (10/5/2020, 7:18:57 PM): Professional maintenance.
Me (10/5/2020, 7:19:57 PM): Also, did you know about Intel and Lenovo graphics units separate from the computer and connected through the DP? They are the best so far, but need to redo paste there also because I have no clue what they use. Same applies to Xbox and PS consoles.
Me (10/5/2020, 7:20:39 PM): I am also dealing with developing upgradeable RAM for smartphones and tabloids because updates or upgrades make them almost rendless / useless in many cases.

Ubi-Guardian (10/5/2020, 7:21:41 PM): You can apply directly to the email I will send you!
I thank you for the rest of the information!
About the paste, what are you regarding to?

Me (10/5/2020, 7:21:55 PM): GMAIL has paid options now, 3 euro per month for 200GB storage. Consider that, they were giving so so much for free... Now they probably need user support... Need to pay for services which are worth paying for. =)
Me (10/5/2020, 7:22:29 PM): PC/LAPTOP gamers, consuming apps and software..
Me (10/5/2020, 7:25:12 PM): I have LENOVO Y70-70 with 17" HD IPS screen, GTX860 and play all newest games at basic settings on that screen. My console monitor is only 27". I am happy with that. I do not like 4K madness because of the weird colours, strange movement projections, unserviceability, being underpriced... Now 8K is for sale as well, but industry and population both are not prepared to deal with that. Only up-scalling / down-scalling helps.

Ubi-Guardian (10/5/2020, 7:26:03 PM): There are many technologies to improve! I am looking forward to it! Saving up and waiting for the right deal! ^^
Is there anything else I can assist you with?

Me (10/5/2020, 7:26:20 PM): As for Ubisoft support team, I think agents should provide their first names to the customers...
Me (10/5/2020, 7:26:32 PM): Great, thank you for choosing to do and to buy better.
Me (10/5/2020, 7:26:37 PM): Best wishes, take care.
Me (10/5/2020, 7:26:47 PM): Egidijus Musvickas, Ireland.

Ubi-Guardian (10/5/2020, 7:27:01 PM): Expect my email within 15 - 30 minutes!
Looking forward to hear of the results!

Me (10/5/2020, 7:27:42 PM): Oh! I will contact you and let you know if the issue got fixed. Thank you once again for a great customer service.
Me (10/5/2020, 7:27:55 PM): Wait....
Me (10/5/2020, 7:29:06 PM): I think that Breakpoint should be let run for the next 10 years or so.... Advice Ubisoft to work on extra maps and use the same base system or upgrade the whole base of the game and do similar like Microsoft XP / Vista / 7 / 8 and 8.1 / 10......
Me (10/5/2020, 7:29:38 PM): Would have work to do for the next decade or more... Amazing game to explore and socialise, appreciate nature and animals, lots to learn about industries and real future developments.....
Me (10/5/2020, 7:30:05 PM): I learn loads from those games and help others to make world a more stable and sustainable and safer place to be and live in.....
Me (10/5/2020, 7:30:25 PM): I study when playing games and working hard with that....

Ubi-Guardian (10/5/2020, 7:30:30 PM): Sadly I cannot comment further on this. It is good to hear someone else can appreciate the hard work that went in the game!

Me (10/5/2020, 7:31:02 PM): Talk with others about that, they will probably be glad with this idea to carry into fulfilment...
Me (10/5/2020, 7:32:52 PM): I played almost all shooter and exploration / adventure games from biggest companies. Medal or Honour, Call of Duty, Crisis, Wolfenstein, Lara Croft games, Division 1 and 2, Breakpoint.... Loads of racing games and etc... BREAKPOINT IS THE BESTEST OF THEM ALL.
Me (10/5/2020, 7:33:08 PM): This must be developed into the long-term game for many years to come.
Me (10/5/2020, 7:33:21 PM): Ubisoft can add extra map areas later.

Ubi-Guardian (10/5/2020, 7:36:40 PM): That is quite the list of games!

Me (10/5/2020, 7:36:42 PM): Newest gamers could start with the existing map, and new ones could either purchase another world map (World_Map2, 3, 4 .....) or be allowed to join a newer/additional world map by paying extra money either after completing World_Map1 for a cheaper price for already having previous game version, or by skipping World_Map1 and buying directly World-Map2 etc....

Ubi-Guardian (10/5/2020, 7:37:01 PM): Should you be interested in how the things were developed. Search for Far Cry 5 environment.
Ubi-Guardian (10/5/2020, 7:37:15 PM): This will give a small glimpse in how terrain is created.

Me (10/5/2020, 7:37:26 PM): Yeah... I stared with SEGA games and Intel i386 and 54kb internet....
Me (10/5/2020, 7:37:44 PM): I think Far Cry is too cruel...
Me (10/5/2020, 7:38:13 PM): In different BREAKPOINT WORLD MAPS there could be different terrains and similar yet different ways of playing the game.
Me (10/5/2020, 7:38:25 PM): Different missions, different rewards and etc.....

Ubi-Guardian (10/5/2020, 7:39:40 PM): Unfortunately due to legal concerns we have a strong company policy and as a result we’re unable to review these types of proposals (including any files attached) nor respond to them.
We do thank you for your passion and consideration and we would definitely encourage you to take a look at the available opportunities within our awesome teams! You can find them after the link:
http://jobs.ubisoft.com

Ubi-Guardian (10/5/2020, 7:40:03 PM): Is there anything else I can assist you with?

Me (10/5/2020, 7:40:39 PM): And, eventually, Ubisoft could allow players from World_Map1 to mixup with World_Map2 or backwards from world map 2 into 1and etc.
Me (10/5/2020, 7:40:55 PM): Loads of developments.

Ubi-Guardian (10/5/2020, 7:43:50 PM): Take a peek at the job link I sent you! This should shed light on questions too!
With that. I will send you an email within 15 to 30 minutes after our chat.
Despite the black screen I want to wish you a good day and I hope you can explore Washington DC. again soon, Agent!

Me (10/5/2020, 7:46:09 PM): Yes, there could be Division 3 with Washington DC massive map or even China or European region....

Ubi-Guardian (10/5/2020, 7:46:29 PM): A mystery for you and me both! ^^

Me (10/5/2020, 7:48:00 PM): ^_^
Me (10/5/2020, 7:49:22 PM): Thank you for your time, I will contact other Ubisoft channels to discuss game development because they are one of the best developers in this area, if not the best. I already play Breakpoint for 1 month and play for many hours sometimes per time, and I barely explored the existing map.
Me (10/5/2020, 7:49:30 PM): This game will take me to complete maybe 1 year....
Me (10/5/2020, 7:49:47 PM): Do you know, are the game settings and all game saves saved in your own cloud storage?
Me (10/5/2020, 7:50:03 PM): What would happen if I would need to reinstall Windows or change computer?

Ubi-Guardian (10/5/2020, 7:51:54 PM): The save games should be found using these steps!
Ubi-Guardian (10/5/2020, 7:51:57 PM): https://support.ubisoft.com/en-GB/Fa...Breakpoint-GRB

Me (10/5/2020, 7:52:22 PM): Can I backup all game settings somewhere or somehow using my gaming laptop for all the games. I have it high on a bracket for a good airflow in front of me at an eye level instead of looking down at it.


Me (10/5/2020, 7:52:24 PM): https://www.google.com/url?sa=i&url=...AAAAAdAAAAABAH
Me (10/5/2020, 7:53:23 PM): So, are game saves not in the "cloud"?

Ubi-Guardian (10/5/2020, 7:53:42 PM): A combination, as things are stored in the cloud too.

Me (10/5/2020, 7:54:18 PM): My saves take up only 32KB, almost nothing....
Me (10/5/2020, 7:54:33 PM): What about complete game settings file?
Me (10/5/2020, 7:55:13 PM): Where can I find them? I spent a few hours on the to customise to perfection for my likings. I want to find a way to save them for later...
Me (10/5/2020, 7:55:31 PM): Where can I find them? I spent a few hours on the settings to customise them to perfection for my likings. I want to find a way to save them for later...

Ubi-Guardian (10/5/2020, 7:55:45 PM): You should be able to check your files via Uplay and check for any gamesettings, else I will have to request you to investigate that further and let me know!

Me (10/5/2020, 7:56:07 PM): Is there anyone else in your team who may know?

Ubi-Guardian (10/5/2020, 7:56:51 PM): I can update you after investigation. If you'd like that.

Me (10/5/2020, 7:58:00 PM): Maybe UPlay games could have a special folder for each game settings to be stored individually so that they could be copied for a backup?
Me (10/5/2020, 7:58:05 PM): Yes.
Me (10/5/2020, 7:58:09 PM): Thank you.

Ubi-Guardian (10/5/2020, 7:58:43 PM): Okay, I will investigate further and inform you as soon as possible. For now I will send the email for the black screen issue after our chat and will investigate further regarding the settings!

Me (10/5/2020, 7:59:18 PM): Sometimes setting modification can take several hours, especially in the game like Breakpoint. I could spend there several days trying to understand what is what, many of them are unclear to me and need to be studied. Also, my gaming laptop is not as good to play it at full setting mode.
Me (10/5/2020, 8:00:40 PM): Awesome, thank you. You are one of the best around with your initiative to support struggling customers. But, hopefully, this information will help many other users and team members on how to advice gamers and use such lessons in their own lives.
Me (10/5/2020, 8:01:49 PM): Take care and best of success for you in your career with Ubisoft / Uplay. I think you suit this company really well and gonna contribute them loads in a long term. :-)
Me (10/5/2020, 8:02:09 PM): :innocent:

Ubi-Guardian (10/5/2020, 8:02:51 PM): Great to hear that!
Expect my email for the black screen issue after our chat!
I will update as soon as I have an update regarding the settings!
Have a great day and a good gaming time! ^^

Me (10/5/2020, 8:03:18 PM): Thank you, good bye.
Me (10/5/2020, 8:03:24 PM): Egidijus Musvickas.
Me (10/5/2020, 8:03:37 PM): If anyone from Ubi would want to contact me regarding suggestions, please do so...
Me (10/5/2020, 8:05:44 PM): Suggestions about extra World Maps for Breakpoint and Division.....

I think Division can be carried on further into 3, 4, 5, 6 .....

Breakpoint can have extra maps and get developed into Breakpoint 2, 3... as an up, a bit like upgrades / extensions / continuum for extra full price or almost full price of a full game because new map would mean almost a whole new game, but you are already having the base of the game develop, so that would mean less development apart new maps and new missions and weapons and etc, unless changes would need reprogramming/redeveloping the whole game.
In any way, I think Breakpoint should be considered like Windows OS and can be carried on for use by players for the next 6 to 10 years because it is a very high end game and will not get old anytime soon. New versions of the game with new maps could be sold on their own or as an extension to Breakpoint 1. But, those buying Breakpoint 2, could or should be able to install Breakpoint 1 along their previous game and if wanted, could perhaps even travel between different maps and play with their friends along different maps. That way, none of the Breakpoint versions would lose players because all of them would be in constant use. But, servers will need to be able to cope with extra loads... That is for development and will be good for industry and themselves to be one of the most serious developers out there with the highest end servers in the world. UBISOFT will get more famous and will have more players.

However, please do not make any of the Breakpoint like Sniper Elite 3/4/5 which are seemingly very realistic in terms of shooting and scary or psychologically harming when playing. Loads to learn from those games how to shoot better in a realistic way, but those bullet ballistic effects ruined everything. Games are to be enjoyed and learned from more about criminals, wars, how to deal with criminals, what happens in a war, explore nature and various environments, test how guns and machinery/helicopters and etc work, what are the developments like in the world or were or are planned to be like and think what to do about that to make is safer and better.... That's what I myself think about anyway... Most players just play the game...



P.S. Many of players play simple game and finish it in a day or a few, I play for weeks or months by exploring the environment and game itself carefully. Be smarter, games will last longer! Developers cannot keep up with the demands for new games again and again, even soon after release of new ones... DUH! Already want another new one... LOL!

I THINK AND HOPE THAT MY IDEAS AND OPINIONS WILL HELP TO SOLVE SOME PROBLEMS AND WILL GIVE DEVELOPERS AND TECH PEOPLE MORE WORK OR AN EASIER WORK....

Thank you for reading and I would appreciate if managers and developers of Ubisoft would read the whole text of mine and let me know what they think individually or what their team thinks about that. If anyone wants to ask me something about anything related to any of this or something else, write me a message. Best regards.