1. #1

    I purchased trials fusion and it crash randomly

    cant find any solution it just crash i really need help because aparently im not a refund subject just because i open a game that doesnt work after you open it so please help me someone
    Share this post

  2. #2
    PROCESS_NAME: trials_fusion.exe

    READ_ADDRESS: 00000000

    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

    EXCEPTION_CODE_STR: c0000005

    EXCEPTION_PARAMETER1: 00000000

    EXCEPTION_PARAMETER2: 00000000

    STACK_TEXT:
    WARNING: Stack unwind information not available. Following frames may be wrong.
    007bead8 00ff7bbe ff0e0010 00000000 00000780 trials_fusion!+0xa9e46c
    007beb10 00ff7f30 23655870 02fe0aa0 1b896050 trials_fusion!+0x717bbe
    007beb30 00b8d084 05f7d8b0 05f7d8b0 007beb60 trials_fusion!+0x717f30
    007beb44 00c73e0d 02fe0aa0 81af13d8 02fe0aa0 trials_fusion!+0x2ad084
    007beb60 00c9528c 00000000 007bec20 00000001 trials_fusion!+0x393e0d
    007bebfc 00bcd084 6333ca7c 02fe0aa0 007bfda0 trials_fusion!+0x3b528c
    007bec18 00bcef05 0165f404 0001000f 02fe0010 trials_fusion!+0x2ed084
    007bfd20 01373662 008e0000 00000000 03133c61 trials_fusion!+0x2eef05
    007bfdb0 75a6fa29 02c14000 75a6fa10 007bfe1c trials_fusion!+0xa93662
    007bfdc0 77ac75f4 02c14000 7599a148 00000000 kernel32!BaseThreadInitThunk+0x19
    007bfe1c 77ac75c4 ffffffff 77ae734a 00000000 ntdll!__RtlUserThreadStart+0x2f
    007bfe2c 00000000 024e456a 02c14000 00000000 ntdll!_RtlUserThreadStart+0x1b


    SYMBOL_NAME: trials_fusion!+a9e46c

    MODULE_NAME: trials_fusion

    IMAGE_NAME: trials_fusion.exe

    STACK_COMMAND: ~0s ; .ecxr ; kb

    FAILURE_BUCKET_ID: NULL_POINTER_READ_c0000005_trials_fusion.exe!Unkno wn

    OS_VERSION: 10.0.19041.1

    BUILDLAB_STR: vb_release

    OSPLATFORM_TYPE: x86

    OSNAME: Windows 10

    FAILURE_ID_HASH: {a45f12c7-65d4-5860-651c-103f4032664f}

    Followup: MachineOwner
    thats my dmp file
    Share this post

  3. #3
    Ubi-Borealis's Avatar Ubisoft Support Staff
    Join Date
    Jun 2020
    Posts
    1,791
    Hello there Sinfonolaxoxo! Welcome to the forums!

    I'm sorry to hear you're experiencing crashes. Have you been able to try these PC troubleshooting steps yet?

    In particular, please ensure that your drivers are fully up-to-date. I also recommend disabling background applications, as these can interfere with game files and cause crashes.

    In another thread, giantani also shares a workaround that helped them to resolve their crash issue. Could you try their steps as well?

    Thanks!
    Share this post

  4. #4
    sadly ive try every step even contact support and nothing help y did try the fix that giantani suggest and it doesnt work it a shame really
    Share this post

  5. #5
    Ubi-Borealis's Avatar Ubisoft Support Staff
    Join Date
    Jun 2020
    Posts
    1,791
    Thanks for trying the workaround for me. I'm sorry to hear that the issue still persists.

    I've been able to locate your case and I can see that it's been escalated for further investigation. A member of the support team will reach out to you with an update as soon as they are able to, so we ask you for your patience at this time.

    Thanks!
     1 people found this helpful
    Share this post

  6. #6
    thats fine i can wait thanks for the help
    Share this post

  7. #7
    Ubi-Borealis's Avatar Ubisoft Support Staff
    Join Date
    Jun 2020
    Posts
    1,791
    You're welcome! Please don't hesitate to reach out to us if you require any further support.

    As your issue is now being addressed via support ticket, I'm now going to lock this thread. Thanks!
     1 people found this helpful
    Share this post