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  1. #1

    Cannot gift legacy keys during apparel events

    This bug has existed since the first apparel event. I've gifted keys every week to clan mates and during apparel events the UI for gifting legacy apparel cache keys disappears.

    I reported this in Ubisoft Support Ticket 12414559 on August 6th, but the issue still exists. This defect is simple to reproduce and is basically leaving money on the table.
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  2. #2
    UbiExcellent's Avatar Ubisoft Support Staff
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    Sep 2019
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    1,269
    Hello MrNosuch! Thank you for reporting this error you've encountered with gifting legacy cache keys. As our teams mentioned on your open support ticket, this issue is currently under investigation. I'm very sorry for the continued inconvenience caused during this investigative period.
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  3. #3
    I do hope its resolved before the next apparel event. This issue is literally costing Ubisoft money, even if it is just my money, since I gift key to my clan members every week when the bug isn't an issue.
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  4. #4
    Ubi-TheBerry's Avatar Ubisoft Support Staff
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    Jun 2020
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    Originally Posted by MrNosuch Go to original post
    I do hope its resolved before the next apparel event. This issue is literally costing Ubisoft money, even if it is just my money, since I gift key to my clan members every week when the bug isn't an issue.
    Hey MrNosuch,

    We have no updates at the moment, but hopefully we have news soon!

    Thank you for your patience while this is looked into!
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  5. #5
    Next apparel event starts on December 22nd. Will people be able to gift keys during this event, or has this issue not yet been resolved?
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  6. #6
    Congratulation! You can now gift legacy keys during apparel events! Hats off to the team for finally fixing this.

    Sadly, you cannot gift event keys, as there is no interface available to select "gift" for event keys.

    From this official Ubisoft post (https://www.ubisoft.com/en-gb/game/t...ent-outguard):

    GIFTING

    We would also like to remind you of the gifting feature, where you have the option to purchase Apparel Event keys with Premium Credits and directly send them to your friends or clan members!

    To gift keys, head to the Apparel Cache menu and choose "gift". If you have received gifted keys, you will have a pop-up notification waiting for you in the Apparel Cache menu.

    Note that Event keys can only be gifted while the Event is active. In addition, you can only gift the maximum number of keys needed to complete the Apparel Event.
    This statement is incorrect. There is no "gift" option available. You can only buy keys for yourself. Screenshots below taken from today, show how the UI for gifting is showing for legacy apparel but not event apparel.

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  7. #7
    I would suggest you update the item at https://www.ubisoft.com/en-gb/game/t...event-outguard to reflect that gifting of event keys isn't supported, since its highly unlikely this will be patched before the event is complete.

    Nice to see progress was made on legacy key gifting, though.
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  8. #8
    Also be advised that after a server maintenance, no gifting on Playstation can be done until friends and/or clan members have logged on to PSN after the update. I've got a video that demonstrates that the list of possible recipients is empty after a server maintenance, even though my social list shows dozens of friends and clan members.
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  9. #9
    Video of current issues:

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