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  1. #1

    Cosmetic event not giving keys

    Ubisoft please fix this
    I ver almost 100 levels and Always keep saying That last 3 levels to get 1 COSMETIC event key but never came and still 0 keys
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  2. #2
    Ubi-Baron's Avatar Ubisoft Support Staff EMEA
    Join Date
    Aug 2017
    Posts
    7,771
    Hi GuilhermoHate,

    This was an issue that we were aware of, but this should now be resolved.

    Are you still not getting the keys?
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  3. #3
    As of last night at 1030pm EST this was still an issue.
    Are we getting keys for levels we gained during the issue? I gained a good chunk of levels with same issue and got 1 key (granted at start). Will we get backlogged keys?
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  4. #4
    I am encountering the same issue this morning 6:30am EST. I get the 0/0 available all keys when I check the caches. Never received a single key.
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  5. #5
    UbiExcellent's Avatar Ubisoft Support Staff
    Join Date
    Sep 2019
    Posts
    1,269
    Hi Warrcrazed and babalou2002! I'm sorry to hear this issue is still impacting the both of you. Please make sure you have the latest version of the game installed, then let me know here if you continue to not receive Apparel Event Cache keys after leveling up. To answer your question Warrcrazed, the team hasn't announced if they are retroactively adding keys from previous level-ups to accounts. Information on this would be posted to The Division's Forum and Twitter pages.
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  6. #6
    Yes I had the latest installed. Finally got a single key this morning. What a mess. Wasted time and double xp levels.
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