🛈 Announcement
Greetings! The Division forums are now archived and accessible in read-only mode, please go to the new platform to discuss the game
  1. #1

    Apparel Event keys, and general apparel keys

    Any one not getting these today? I receive the notification in game after leveling up stating I've received the various keys (including the apparel event after the maintenance), but when I go to open them in the apparel section they're at 0
     2 people found this helpful
    Share this post

  2. #2
    yes same for me. unless ive missed something im not getting them also. it said apparel key in 3 levels... i leveled up 4 times and no key. i instantly thought something was wrong but i thought it was me.
    Share this post

  3. #3

    Same here

    Have lvl’d up 5 times. 1 normal, no event keys. Have maxed the season pass track. Could it be tied to that?

    Highly frustrating that they release a broken rewards system, although after the hat trick 2 weeks ago i shouldnt be surprised.

    Is Ubisoft going to send the outstanding caches to players? I doubt it. They should, at minimum, extend the event every day it goes unfixed.
    Share this post

  4. #4
    Not getting them. Been stuck on next key in for levels for 8 levels....
    Share this post

  5. #5
    Ubi-Baron's Avatar Ubisoft Support Staff EMEA
    Join Date
    Aug 2017
    Posts
    7,771
    Hey guys,

    Thank you for reporting this to us.

    We are aware of these issues with the Apparel keys not dropping and this is currently being looked into.

    We apologize for the inconvenience this causes in the meantime.
    Share this post

  6. #6

    Will we be getting keys for what we have earned once fixed?

    Will you be giving us apparel keys for what weve earned once it is fixed. I dont want to keep grinding for no purpose
    Share this post

  7. #7
    Its been this way for 24 hours now still no fix? Was so excited to play and now this 12 levels with no key at all herd this is from double leveling from the end of a mission and that season challenge giving enough XP to level 2 times and causing it to bug out
    Share this post

  8. #8
    Share this post

  9. #9
    Ubi-Baron's Avatar Ubisoft Support Staff EMEA
    Join Date
    Aug 2017
    Posts
    7,771
    The issue causing this should now be resolved.

    Let us know if you are still seeing this or if you are able to get them now.
    Share this post

  10. #10
    Originally Posted by Ubi-Baron Go to original post
    The issue causing this should now be resolved.

    Let us know if you are still seeing this or if you are able to get them now.
    Fine, will you reimburse your players for the lost caches?
    Share this post