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  1. #1

    Im not receiving my ubisoft coins for some reason

    Hello, I wanted to preorder assassin's creed valhalla gold edition. However I live in Lebanon and with the current financial crisis of 2020, no one is allowed to use more than 100$ per month on his/her credit card even we have more in our bank. The gold edition for me is 99.99 euros since I have to use the international store. I have 75 ubisoft club coins, so I tried to get 25 more from origins (since its the only game that I have non completed challenges in). I completed 3 of the challanges revolving around the dlc which are:
    1)DLC: Master Craftsman (curse of pharaophs gives 10 ubi coins)
    2)DLC:Look up to the Stars (hidden ones gives 10 ubi coins)
    3)DLC:Sharpshooter (hidden ones gives 10 ubi coins)

    However im not getting the gold from them, neither is the game marking them as completed.I tried restarting the game and trying them again following the instructions but still stuck at 75 ubisoft coins instead of 105
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  2. #2
    Ubi-TheBerry's Avatar Ubisoft Support Staff
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    Jun 2020
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    Originally Posted by dphsmR Go to original post
    Hello, I wanted to preorder assassin's creed valhalla gold edition. However I live in Lebanon and with the current financial crisis of 2020, no one is allowed to use more than 100$ per month on his/her credit card even we have more in our bank. The gold edition for me is 99.99 euros since I have to use the international store. I have 75 ubisoft club coins, so I tried to get 25 more from origins (since its the only game that I have non completed challenges in). I completed 3 of the challanges revolving around the dlc which are:
    1)DLC: Master Craftsman (curse of pharaophs gives 10 ubi coins)
    2)DLC:Look up to the Stars (hidden ones gives 10 ubi coins)
    3)DLC:Sharpshooter (hidden ones gives 10 ubi coins)

    However im not getting the gold from them, neither is the game marking them as completed.I tried restarting the game and trying them again following the instructions but still stuck at 75 ubisoft coins instead of 105
    Hey there dphsmR,

    I've moved your thread to the Origins Forums.

    These challenges should now be unlocked, if you're having any issues with your discount, please contact us through our Support Site or Facebook and Twitter so we can take a closer look!
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