100% CPU usage stuttering - Support case opened | Forums

[rafcor]

This has been a long time issue with the game for some users for over a year and no solution or fix has happened so far.

Specs:

Intel Core i5 6600 @3.2GHz
Video: NVidia GTX 1070
RAM: 16GB
OS: Win 10 Pro
Tested game in both HHD and SSD
Tested on DX 11 since DX12 crashes
No overlay in game (NVidia, Ubisoft or any other)

While in the overworld, open areas with enemies/NPC, the game will spike the CPU usage to 100% and start stuttering, this can freeze the game up to 5 seconds in my case, other players already reported this and the game froze or crashed to them. The stuttering does not happen or very rare on inside building areas such as the Summit.

I've already opened a case, #12836250, and so far after 5 different Ubisoft Support got into my case, they returned to "send msinfo.nfo file" routine again. This re-request was done after sending both initial msinfo.nfo and dxdiag file, sending CPU, GPU and RAM usage while in game monitoring as requested to just loop to msinfo again.

And since we cannot change the executable priority because of the anti-cheat, it's quite hard for us players do anything beyond sending the same files over and over again. One detail that I add in my system and it only happens the Division 2, while using Discord, since by default itself lowers its priority to low, I can't chat over Discord while playing the game without changing the Discord priority to normal, the voices cannot be heard at all or even can get 15 seconds late.

Again this happens because the game above 100% CPU usage. I say above 100% because while trying the in game benchmark and exporting the data to a spreadsheet, the data says that my CPU reached 125% at some times specially during the last quarter of the benchmark that is the combat. For those that want to compare my benchmark to yours, mine range from 5000 to 5300 pts.

Made this post to gather as much info as I can to solve this issue, if other want to share, not only says that happens to you too, but more importantly when it happens and where.


EDIT

To who have this problem, can anyone confirm also if you have uPlay installed on one drive and the game in another, which is my case, just to confirm is the CPU usage happens on both cases or not

[Ubi-TheBerry]

Hello rafcor,

Thank you for posting.

Sorry to hear about your experience with support, I can see you've since had a further response to your case, that will be the best avenue to continue the discussion.

Of course, it's encouraged for anyone else to add to this thread their own experiences as this can aid the team in their investigation.

[SgtChickenHawk]

I had non stop stuttering also. Couldn't play the game for 3 months. Tried everything. Then I rolled back my driver to 446.14, a driver that came out last June and all my problems went away. The game runs smooth as butter now. Some of the new Nvidia drivers are a little messy on older cards. Give it a try.

[rafcor]

I'm running the game on the latest drivers. But here is something that support tech told and finally something different that could be done.
My game and uPlay installation folder were on different drivers, both SSD. The game did stutter a lot less, like the video didn't freeze for a second or more but it did happen.

I've just uploaded a video that just recorded on the following link:

https://www.youtube.com/watch?v=x4JOiAWnz1o


Two majors stuttering occurred in the video, I'm aware that the video itself is not good quality but the point was to show the stuttering moments and some moments were not stuttering but the recording itself. This video was recorded after moving the game to the same driver as the OS and uPlay.


The first one happens between 6:37 and 6:40 and the second between 7:21 and 7:25.

If anyone could help and doing the same to check if it helps or not would be great

[KOSSAN.MU.eddie]

You need a new CPU.

[rafcor]

You need a new CPU.

I'm accepting donations for testing purposes. Also this happens to players with better CPU like 6700K and 9700 here and with AMD Ryzen on here.

Going on

Now here's some interesting development, support tech asked to change CPU priority/affinity of the game to above normal but it's long known that due to how the anti-cheat was implemented it's not possible to do that and it has been an issue since at least last year. This action was possible on Division 1. Here's a post with players with same problem:

https://forums.ubisoft.com/showthrea...n-2-app-Forums

[rafcor]

OK, did a new testing after moving uPlay and the game in the same driver and the results were fantastic. I still so far have to encounter a major stuttering, like those that freeze your video for a few seconds. Can anyone else test this as well and see the results?

[Devestator X]

I have had a similar issue since day one. When TU11 first came out, it actually ran fine, no stutters, then Windows updated and Nvidia updated their drivers and it is happening again. What I experience, Im not sure I can even classify as a stutter. The game freezes, but the audio continues, then suddenly everything unlocks and my character will run in place for a second, then everything is normal again. CPU usage is pegged out at 100% during these moments. Im using an i5 7500, 16gb of ram, gtx 1060 6gb card. I opened up a support ticket 6 months ago about it and the "solution" from tech support was "turn off your anti-virus while playing".... which did not actually solve the issue.

[WimpMiester]

If you want the game to always run at a different CPU Priority then add it to the registry. Make a REG file with all the following lines and then run it or just manually edit the registry.


Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\TheDivision2.exe\PerfOptions]
"CpuPriorityClass"=dword:00000005


This will run the game at Below Normal priority.
Valid options are
1=Low, 2=Normal, 3=High, 5=Below Normal, 6=Above Normal

You may also need to change Easy Anti Cheat to match you're game. If so then just do the same as above but replace TheDivision2.exe with EasyAntiCheat.exe.

If you just want to use a BAT file to run it then you need to create on to run Uplay.

rem *** Set UPlay to Run at 'Below Normal' CPU Priority
start /BELOWNORMAL uplay.exe

[Drakoniaks]

Hey, im also having stutters, they flew away with latest nvidia drives, but im on lenovo legion laptop with i5, gtx 1050 and 8 gb of ram, game and uplay are on the same SSD NVME drive, but game crashes a lot and biggest problem is that im stuck in TU10, the game is not updating...