1. #1

    Hyper Scape Crashes/Freezes mid-game

    While in the middle of the game, Hyper Scape freezes/crashes everytime

    Quick Specs:

    Intel i5-4460 3.2GHZ (4 CPU's)
    8GB RAM
    Geforce GT750

    MSINFO32:

    OS Name Microsoft Windows 10 Pro
    Version 10.0.18362 Build 18362
    Other OS Description Not Available
    OS Manufacturer Microsoft Corporation
    System Name DESKTOP-EEHH53F
    System Manufacturer MSI
    System Model MS-7817
    System Type x64-based PC
    System SKU To be filled by O.E.M.
    Processor Intel(R) Core(TM) i5-4460 CPU @ 3.20GHz, 3201 Mhz, 4 Core(s), 4 Logical Processor(s)
    BIOS Version/Date American Megatrends Inc. V1.9, 3/30/2015
    SMBIOS Version 2.8
    Embedded Controller Version 255.255
    BIOS Mode Legacy
    BaseBoard Manufacturer MSI
    BaseBoard Product H81M-P33 (MS-7817)
    BaseBoard Version 1.0
    Platform Role Desktop
    Secure Boot State Unsupported
    PCR7 Configuration Binding Not Possible
    Windows Directory C:\WINDOWS
    System Directory C:\WINDOWS\system32
    Boot Device \Device\HarddiskVolume1
    Locale United States
    Hardware Abstraction Layer Version = "10.0.18362.752"
    User Name DESKTOP-EEHH53F\Papi Tiu
    Time Zone China Standard Time
    Installed Physical Memory (RAM) 8.00 GB
    Total Physical Memory 7.95 GB
    Available Physical Memory 4.81 GB
    Total Virtual Memory 9.88 GB
    Available Virtual Memory 6.20 GB
    Page File Space 1.94 GB
    Page File C:\pagefile.sys
    Kernel DMA Protection Off
    Virtualization-based security Not enabled
    Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
    Hyper-V - VM Monitor Mode Extensions Yes
    Hyper-V - Second Level Address Translation Extensions Yes
    Hyper-V - Virtualization Enabled in Firmware Yes
    Hyper-V - Data Execution Protection Yes
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  2. #2
    Ubi-Redbeard's Avatar Ubisoft Support Staff
    Join Date
    Mar 2017
    Posts
    6,223
    Hey markronaldtiu88,

    Do you receive an error mesage at all when the game crashes?
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  3. #3
    Hello! Excuse me, please, I have such a problem: I enter the game, everything is fine with me, I go into the team round or single, as soon as the game starts, I crash out of the game.
    And so it is constantly.
    I haven't found the reason on the Internet, so I am writing to you.
    I really want to play, but due to constant crashes from the game I can not
    Immediately I say I have a good powerful pc, it supports the game
    PLEASE, HELP !!!!!
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  4. #4
    Ubi-Woofer's Avatar Ubisoft Support Staff
    Join Date
    Aug 2019
    Location
    United Kingdom
    Posts
    2,857
    Hey AngryDogs777, welcome to the Ubisoft Forums!

    Could you please confirm per my colleague Redbeard's post above whether you receive an error message when the game crashes?

    Did you already take the time to run through our basic PC troubleshooting? If not, could you please do so, and let us know the outcome?
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