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  1. #11
    croken717's Avatar Senior Member
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    May 2016
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    Originally Posted by UbiKoality Go to original post
    Hey everyone! I'm extremely sorry to hear about the problems you all have been experiencing in Rainbow Six Siege as of late. I fully understand how frustrating this must be to encounter so often, considering it severely impacts your gaming experience. That being said, I would be more than happy to gather some information to get this reported. What general region or area are you all located? Who is your internet service provider?

    Also, thank you croken717 for taking the time to write this post and bring this to our attention!
    I myself am located in Virginia, in the United States...so I'm in the EUS servers. I'm playing on PS4. My ISP is Cox Communications, and I'm connected via ethernet, with a 300 MB download, 30 MB upload package. I can confirm though that the issue has to be server-side, because it's also happening to folks in my squads that are in different areas with different ISP's. It is also clearly a different experience in the late evenings, as opposed to much earlier in the day. After 9:00 PM ET, the red and yellow connection errors are frequent, and even when they don't show, you can tell the performance has degraded. I'm aware of peeker's advantage and how it works...but that's supposed to be fractions of seconds. What I'm seeing in my killcam after not even seeing my killer, is that they are getting 2-3 full seconds of an advantage.
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  2. #12
    croken717's Avatar Senior Member
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    May 2016
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    And UbiKoality, thank you for following-up, and taking the time to gather additional information in order to get this reported. It is very much appreciated.
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  3. #13
    Ubi-Milky's Avatar Ubisoft Support Staff
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    Jun 2020
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    Thanks everyone for bringing your connection issues to our attention.

    Also, thank you croken717 for you informative post.

    I have a few questions of my own to ask if anyone experiencing this would like to help me gather information -

    - What location do you play in?
    - Do you know what server you are currently connected to? https://ubi.li/5aG7a
    - What time do you experience poor connection and lag? (Please include time zone)
    - Who is your ISP?
    - What router model do you use? And are you wifi or ethernet connected?
    - What Download speed package do you have?

    As well as this, if you haven't already done so, we would always recommend following our connectivity steps by platform to improve your connection to the server you are connected to, please let us know if this improves your connection at the problematic times -

    PS4 - https://ubi.li/12soI
    XB1 - https://ubi.li/dy5LX
    PC - https://ubi.li/YPwnl
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