1. #11
    Ubi-Borealis's Avatar Ubisoft Support Staff
    Join Date
    Jun 2020
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    2,467
    Originally Posted by PlagueOfNoob Go to original post
    Yeah I tried via a Hotspot but No Change.

    I don’t feel like it will be resolved by Sunday and then the Season will be over. I’m just trying to get it resolved before end of Season. I work 10 hours a day and when I’m actually home, support doesn’t really look at my ticket as far as I can tell.
    I'm sorry to hear that the issue still persists.

    Please be assured that our team will respond to you as soon as we are able to. Our team is working very hard as of late to contact everyone back as soon as they can while contact volumes have been higher than normal.

    I can see that your case has been escalated to our Hyper Scape game team for further investigation. I'm afraid I cannot guarantee they'll be able to resolve your issue before the end of the season, but they will be in touch with you as soon as they've had a chance to take a closer look. I apologise for any inconvenience that has been caused at this time, and thank you for your patience and understanding.
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  2. #12
    The same as occurred to me, and still persist until now... I'm seeing Tha I won't be able to buy hyper batlle pass before season 1 ends..
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  3. #13
    Ubi-Redbeard's Avatar Ubisoft Support Staff
    Join Date
    Mar 2017
    Posts
    7,279
    Thanks for getting back to us, Drak3King.

    I can see your issue is still under investigation with the team.

    I do apologise for any inconvenience caused.
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  4. #14

    Waste Of Money

    PlayStation support verified that I wasted money on your product, thanks for nothing.
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  5. #15
    UBI-Froggard's Avatar Ubisoft Support Staff EMEA
    Join Date
    Oct 2014
    Location
    UK
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    2,487
    Originally Posted by PlagueOfNoob Go to original post
    PlayStation support verified that I wasted money on your product, thanks for nothing.
    I doubt PlayStation support would say the words "you wasted your money" and I see we added the battle pass to your account for you in your support ticket and are still assisting you with any items missing from the Battle pass, so we are helping you with this.
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