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  1. #1
    plp_'s Avatar Junior Member
    Join Date
    Sep 2020
    Posts
    1

    Stuck in "Please wait, connecting to Ubisoft servers"

    Hi, I got The Division yesterday and when running it for the first time it prompted me to create an account using Ubisoft Club app.
    When launched (either from the game or stand-alone), the Ubisoft app gets stuck in a black screen with a simple "Please wait, connecting to Ubisoft servers" legend.

    Tried all the recommendations in the support pages, including configuring the router for port forwarding and setting the xbox in DMZ.
    Any advice would be appreciated?

    Thanks
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  2. #2
    Ubi-Ginge's Avatar Ubisoft Support Staff
    Join Date
    Oct 2018
    Posts
    2,991
    Hi plp_!
    Are you able to access the Club website and manually create an account there? https://club.ubisoft.com/
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