Hey Aj_P18, thanks for reaching out, welcome to forums and apologies about the delayed response from our team.Originally Posted by Aj_P18 Go to original post
If you have already completed steps mentioned in the thread earlier yet to no avail, we will have to look into the matter further for you, therefore could you visit our support website, login to your account, select 'Contact Us' and when redirected, fill out details of your issue as well as include full and uncropped screenshot showing your forwarded ports.
As soon as that's done, we will then be able to proceed with the matter further.
Should you have any further questions, let us know!