1. #1
    BlackTusks's Avatar Junior Member
    Join Date
    Mar 2019
    Location
    Black Tusk HQ
    Posts
    12

    No cache keys when obtained?

    Hello

    I just unlocked the 4 apparel cache keys on when leveling up. Me and my friend are experiencing this. When going to the "Apparel Caches" we are unable to open any caches with the keys we have obtained. The caches are disaplyed as "0"

    Is anyone else experiencing this too?

    Thanks
     1 people found this helpful
    Share this post

  2. #2
    I am season lvl 26 and have received only 1 key since purchasing the season pass.

    All other keys have not shown up in my inventory dispite it saying they were awarded.

    This is on xbox.
     1 people found this helpful
    Share this post

  3. #3
    Same issue here(PS4). it display i have earned a apparel cache key but there's no keys to open the cache...
    Share this post

  4. #4
    Ubi-Keo's Avatar Ubisoft Support Staff
    Join Date
    Jul 2017
    Location
    UK
    Posts
    4,793
    Hi all,

    Have you checked your Field Proficiency Cache in your inventory screen as the Apparel keys maybe be in there and if so you will receive them after opening them.
    Share this post

  5. #5
    Hello everyone.

    I was having the same issue in Xbox and I managed to find some sort of "workaround" to get the caches by deleting the "Reserved space" under "Saved data" .
    Just quit the game, delete the reserved space and start the game again.

    THE DEVEVELPMENT TEAM MUST LOOK IN TO THIS BUG.

    The only reason for me to post this sort of "workaround" is because it can help other ones with the same issue it does not change the fact that it's a bug and it needs to be fixed by developers.
    Share this post

  6. #6
    Update:

    I logged on today and the keys I didnt get yesterday were in my inventory.

    However I am not getting new keys earned today again.

    I logged out to to the dashboard to post this. Will see if logging all the way back in gives me the keys or not.
     1 people found this helpful
    Share this post

  7. #7
    Update 2:

    Logging all the way out to the dashboard and then logging all the way back in does seem to cause the keys to appear in your invetory.

    At least it does for me.
     1 people found this helpful
    Share this post

  8. #8
    Ubi-WheelyDuck's Avatar Ubisoft Support Staff
    Join Date
    Jun 2020
    Posts
    733
    Hey guys it is great to see that you found a solution that works for you.

    Would it at all be possible to share a screenshot or better yet a video of exactly what you see before restarting?
    Share this post

  9. #9
    All i see is that the listed number of keys is 0.

    The message flashes on screen that the keys were earned but they dont show in the apparel inventory screen until i exit the game completly to the dashboard and start the game up again.

    I got 1 key awarded to me, that i spent right before i bought the season pass. The keys then stopped showing even though the award message says they were acquired.

    The rest is as i already explained above.
    Share this post

  10. #10
    I reached season rank 100 but the keys still dont show up until i exit all the way out and log back in.

    Whatever is causing this is related to the season pass.
    Share this post

  11. #11
    Ubi-Ginge's Avatar Ubisoft Support Staff
    Join Date
    Oct 2018
    Posts
    2,073
    Thanks for confirming that Veggienater
    We've passed this information on
    Share this post