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  1. #1

    Twich drops don't work (again)

    Following all the steps in a live show, the drops still don't work, which happened last time and I missed the prizes. I hope they solve it or do another way to get those prizes, because I'm faithful to the game and I don't want to miss anything ... it's a twich theme and it's been going on since before wardlords ...
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  2. #2
    I have changed to a new twich account and it still does not work, I changed direct and they are not activated either ... it is a problem with my account. Please have a moderator answer me and solve this problem for me. They never respond to me on this forum ... it's a shame.
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  3. #3
    SerjTargaryen's Avatar Member
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    the same for me. I see "Enable in-game Drops with Account Link." Then I go to https://drops-register.ubi.com/ (it says it's ok - your Ubisoft and Twitch accounts are linked)... Come back on twitch and see again "Enable in-game Drops with Account Link."...

    Missed previous rewards and again...
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  4. #4
    It is the story that never ends ... I have made several posts before and never received a response. Neither here nor in twich ... they are never activated ..... I do the same thing you say, and it tells me that if they are active, but then in the stream they do not appear active, I think it must be a problem with some accounts. .. I have friends who always activate them and are always the same, and I have others who, like me, can never activate them .... Please, we need answers and help.
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  5. #5
    UbiT00n's Avatar Community Manager
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    Please check our support page here: https://support.ubisoft.com/en-GB/fa...-Twitch-Drops/

    " Rewards will be delivered a day after the stream"
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  6. #6
    SerjTargaryen's Avatar Member
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    Originally Posted by UbiT00n Go to original post
    Please check our support page here: https://support.ubisoft.com/en-GB/fa...-Twitch-Drops/

    " Rewards will be delivered a day after the stream"
    It's not about rewards. The Twitch says your accounts not linked under the video... but they are linked. It means I won't get rewards at all... I had the same problem last The Division 2 Twitch Drops. I created a ticket with screenshots to explain it. Ticket 12764118

    https://imgur.com/0roUWwi

    it says Enable in-game Drops with Account Link. but it must be Drops enabled that's why my viewing doesn't count. The notification says LINK IT. But they are LINKED.
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  7. #7
    Exactly, the same thing happens to me, it says that if they are activated, but in the stream it is never activated ... then in an error of my ubisoft account, and several more ... in fact I even made a new account of twich and everything remains the same ... I have friends that if it works for them and they are the same that it always works for them ... but for others never as is my case ... it is a mistake that they should solve, or at least let the gifts be get into the game.
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  8. #8
    Ubi-Keo's Avatar Ubisoft Support Staff
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    It's possible that this issue is related to having another Twitch account linked to your Ubisoft account in the past.

    I have checked both of your accounts and can see that you have both had different Twitch accounts linked to your Ubisoft account in the past. I would recommend trying to unlink your current Twitch account and link the previous Twitch account again and test if that works.
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  9. #9
    Let's see, all this they say we already did. I manually entered the ubisoft account and unlinked all the accounts, and then re-linked them ... and there are no changes .. and this is not from now, it comes since warlords came out .... so it is an extra problem. If you have the way to solve it, because I did devicular about 20 times and everything remains the same ... I even created a new account today, and it does not link me.
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  10. #10
    I just tried to do it all over again, and nothing changes. The drops are not activated in the stream.

    My twich Id is sectorarg, if there is another one, please unlink it if you can. Thank you
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