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  1. #1

    Activation de la clé

    Bonsoir
    J'ai le jeu Assassin's Creed III que j'ai reçu il y a bien longtemps en cadeau, mais ne fonctionnait pas bien sur mon ancien ordinateur n'était pas très performant

    J'ai entré la clé d'activation et j'ai un message comme quoi la clé est utilisé sur un autre compte :confus:

    s'il vous plait comment remédier à ce problème

    Merci de votre aide

    Chantal DP
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  2. #2
    Ubi-Viral's Avatar Ubisoft Support Staff
    Join Date
    Oct 2015
    Posts
    3,186
    Hey!

    I'm afraid we can only support the forums in English at the moment. If you translate your message, I will do my best to assist you.

    Alternatively, you can create a support ticket for support in your language here: https://support.ubisoft.com/en-GB/Contact#en-gb

    Thank you.
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  3. #3

    Key activation

    Google Traduction

    Good evening
    I have the Assassin's Creed III game that I received as a gift a long time ago, but it wasn't working well on my old computer was not performing well

    I entered the activation key and got a message that the key is being used on another account: confused:

    please how to fix this problem

    Thank you for your help

    Chantal DP
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  4. #4
    Ubi-Borealis's Avatar Ubisoft Support Staff
    Join Date
    Jun 2020
    Posts
    2,470
    Originally Posted by ChantalDP Go to original post
    Google Traduction

    Good evening
    I have the Assassin's Creed III game that I received as a gift a long time ago, but it wasn't working well on my old computer was not performing well

    I entered the activation key and got a message that the key is being used on another account: confused:

    please how to fix this problem

    Thank you for your help

    Chantal DP
    Thank you for translating, Chantal!

    It looks like your game may be activated on another account to the one you're trying to launch it on. Did you have another Ubisoft account previously?

    I recommend reaching out to our support team, as they'll be able to search for your key and hopefully find the other account for you.
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