1. #1

    Where is my support?

    I am appauled by the lack of direction and information I have received for my case regarding memberberry farm bucket glitch. I keep getting automated responses about how its no longer in their hands and to check on the forums for answers. WHERE on the forums? WHEN? Will i be receiving an email or is it just up to make to scavenge your forums to find my issue at some random point in the future. I demand direct answers. It has already been several weeks regarding this issue and I have heard radio silence until I prodded again. This is unacceptable customer support.
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  2. #2
    Ubi-Raziel's Avatar Ubisoft Support Staff
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    Originally Posted by gbailey1988 Go to original post
    I am appauled by the lack of direction and information I have received for my case regarding memberberry farm bucket glitch. I keep getting automated responses about how its no longer in their hands and to check on the forums for answers. WHERE on the forums? WHEN? Will i be receiving an email or is it just up to make to scavenge your forums to find my issue at some random point in the future. I demand direct answers. It has already been several weeks regarding this issue and I have heard radio silence until I prodded again. This is unacceptable customer support.
    Hello! I'm sorry to read you've not had great support, I will do my best to help you.

    The first thing I must mention is that South Park TFBW has now reach the end of support, we may not be able to push an update. I will still pursue this for you however, as I want to be sure we've done everything we can.

    The support agents that assisted you are in a different region to me so they're not online currently.

    Leave this with me and I will follow it up for you!
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  3. #3
    Ubi-Raziel's Avatar Ubisoft Support Staff
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    Hello again!

    I contacted the agent that last handled your support ticket. They will follow this up again for you.

    Your support case will likely be closed as once an issue is reported to the dev team, their take ownership.

    Game updates are then posted in our News & Announcements section of the forums: https://forums.ubisoft.com/forumdisp...-Announcements
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  4. #4
    Thank you for the reply. My ticket did close today. So I guess I just wait and hope they handle it soon?
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  5. #5
    Ubi-WheelyDuck's Avatar Ubisoft Support Staff
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    Originally Posted by gbailey1988 Go to original post
    Thank you for the reply. My ticket did close today. So I guess I just wait and hope they handle it soon?
    Thank you for the update gbailey1988.

    I would advise to keep an eye on the link we provided earlier for future updates
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