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  1. #1

    I was disconnected and my hard core character was dead when I logged back in.

    I was in no danger of dying though I was in combat. I still had my u breakable available as well as my reviver hive. A single red enemy left. My hardcore character was level 40 with good gear. Total nonsense that I get disconnected do to no fault of my own and I log back in straight away and I am told to delete my character. Please could someone look into this. I did not die, a server disconnect killed me.
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  2. #2
    I can confirm that this happened as i was in a party chat at the time it happened with woander .... pretty harsh if nothing can be done to get the character back as its a lot of hours spent on a hardcore character.
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  3. #3
    Ubi-Keo's Avatar Ubisoft Support Staff
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    Originally Posted by woander6 Go to original post
    I was in no danger of dying though I was in combat. I still had my u breakable available as well as my reviver hive. A single red enemy left. My hardcore character was level 40 with good gear. Total nonsense that I get disconnected do to no fault of my own and I log back in straight away and I am told to delete my character. Please could someone look into this. I did not die, a server disconnect killed me.
    I'm sorry to hear that your character has been deleted.

    Could you please submit a support ticket and provide the following information and our support team will look into this for you:

    CHARACTERS MISSING:
    ARE ANY CHARACTERS HARDCORE CHARACTERS?:
    LAST TIME ACCESSED:
    ESTIMATED PLAYTIME:
    CHARACTER LEVEL:
    ESTIMATE OF XP:
    DARKZONE LEVEL:
    GEAR SCORE:
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