Lack of Support | Forums

[Mr_McBride]

Anyone here actually have any positive experience with Ubisoft support? I've opened several support cases over the years and have found the support to the practically non-existent. It appears that they have an automated system the replies with knowledge-base articles matched via a key-word search. They have never resolved any issue I've brought to their attention.

It is due to this lack of support that I will be looking elsewhere for games in the future.

[Ubi-Houck]

Hi Mr_McBride!

Sorry to hear about your experiences and thank you for providing this feedback.

It appears you are replying to the <no-reply> emails that are sent out to you. I am afraid we do not offer email support.

Please contact us directly via a support ticket. If you have a ticket open already, you can reply to it via the "My Cases" section of the Ubisoft Support site.

Thanks!

[Hexl4]

Yeah a support ticket might take a while but they get the job done. I've never had an issue go unresolved.