[Crash/Freeze][XB1] Game audio cuts out and then the game freezes / crashes | Forums

[ICorneliusI2020]

No problem. Please keep us updated on this.

Since the Shadow Legacy update my game has had several issues. I play on Xbox and since the update dropped I got the message where my game disc wouldn’t start and it would say “game took too long to start” so I just decided to buy a digital copy and this problem stopped but instead on about every other game my sound cuts out and later my game freezes. this is especially frustrating in a ranked game where I have to try to start my game up as fast as I can so I don’t get banned. I have deleted the game and downloaded it again and the problem has not resolved.

[Ubi-Raziel]

Since the Shadow Legacy update my game has had several issues. I play on Xbox and since the update dropped I got the message where my game disc wouldn’t start and it would say “game took too long to start” so I just decided to buy a digital copy and this problem stopped but instead on about every other game my sound cuts out and later my game freezes. this is especially frustrating in a ranked game where I have to try to start my game up as fast as I can so I don’t get banned. I have deleted the game and downloaded it again and the problem has not resolved.

Hello!

I'm sorry to read you are still affected by this issue, it sounds like the one we tried to fix with a hotfix. I would like to keep this thread open for the time being, to see if reinstalling worked for other players.

In the meantime, I'd like to suggest power-cycling the Xbox, if you haven't done so already. Here you go: https://support.ubisoft.com/Faqs/000026628/

That will clear the cache; always worth a try.

Thank you!

[JayGuards]

I reinstalled the game after patch and it looks like everything is working fine now but if anything happens I’ll update everyone on this thread

[JayGuards]

I’ve played 4 matches and nothing has happened it looks like it’s been fixed. Thank You Ubisoft

[Ubi-TheBerry]

I’ve played 4 matches and nothing has happened it looks like it’s been fixed. Thank You Ubisoft

Hey JayGuards!

Thank you for the update, glad to hear it's back to working as it should be for you!

[Bamaboy710]

Every game I have this issue. My game sound will cut out and then about 20 seconds later my game will freeze and I will have to reset my game. I have tried uninstalling it but nothing has fixed it. I have also tried a different account. so I dont know what to do anymore.

[Geekzs]

I have tried the advised troubleshooting method and have had no resolve to the problem I am facing. After the update a week or so after the new season launch at random points throughout a game (this doesn’t happen every game) the game audio cuts out but still allows you to run around and place gadgets etc but about 20 seconds later the game completely freezes and forces you to reset. This is ruining my experience playing ranked on Siege and has given me abandon sanctions and lost MMR that I didn’t deserve. Please Ubi fix this issue as it’s making the game unplayable for myself and other players.

This audio glitch followed by the game crashing has recently started happening to me again after the Halloween update was released on Xbox One and needs to be fixed again and permanently this time. It was fixed for a brief amount of time but ever since the Halloween update got released recently it has been happening to me again and ruins my experience playing the game. Please Ubi look into this glitch and fix it as it’s ruining the game for me and the other people who are experiencing it.

[Bamaboy710]

Still a problem for me. What do I need to do to fix it?

[Ubi-WheelyDuck]

Every game I have this issue. My game sound will cut out and then about 20 seconds later my game will freeze and I will have to reset my game. I have tried uninstalling it but nothing has fixed it. I have also tried a different account. so I dont know what to do anymore.

Hey Bamaboy710,

Sorry to hear that you are having this issue.

Can I check what platform you are playing on?

When did you first notice this happening?

Does anything in particular trigger this?

We will get to the bottom of this

[Ubi-WheelyDuck]

Every game I have this issue. My game sound will cut out and then about 20 seconds later my game will freeze and I will have to reset my game. I have tried uninstalling it but nothing has fixed it. I have also tried a different account. so I dont know what to do anymore.

This audio glitch followed by the game crashing has recently started happening to me again after the Halloween update was released on Xbox One and needs to be fixed again and permanently this time. It was fixed for a brief amount of time but ever since the Halloween update got released recently it has been happening to me again and ruins my experience playing the game. Please Ubi look into this glitch and fix it as it’s ruining the game for me and the other people who are experiencing it.

Still a problem for me. What do I need to do to fix it?

Hey guys,

Sorry to hear that this has returned for you.

Would it be at all possible to send us a new video showing this incase there are any differences to the previous issue?

Many thanks in advance, we will get to the bottom of this