Unfortunately our support staff are only able to provide assistance in English on the forums. If you are able to provide a translation of this, then we can take a look at it for you.
Alternatively there may be another user here who can help you or you can speak with our Support team through the contact site here where we will be able to direct your case to the correct regional team.
Thanks for that roosterfarlopez
Does this still happen after going through the steps listed here?