We are thrilled to see so many of you have jumped into The Division during our game giveaways over the last couple of weeks! The influx of new players was greater than anticipated and this created issues with our backend processing purchasing requests and the granting of Ubisoft Club rewards. The issues were resolved on September 10th and all affected players now have their purchases or rewards on their The Division accounts.

The long waiting times experienced for your purchases and rewards does not represent the service quality that we want to offer, and we wanted to give the entire The Division community a small token of gratitude for your patience and understanding over the past couple of weeks.

As compensation, we will be granting five Cypher Keys to all The Division players. Thank you for playing our game and we hope you enjoy your time in New York City.

/ The Division Development Team