Hey, jokerkiller7160!
Sorry to hear that you are getting this error. Can I ask you to try the following:
Run the game with ADMINISTRATOR RIGHTS.
Verify your game files.
It is possible that the installation of your game is faulty. To fix this, please verify your game files:
UPLAY
EPIC GAMES LAUNCHER
STEAM
Disable Background Applications.
Make sure your OPERATING SYSTEM is UP TO DATE.
Reinstall Uplay.
Update your GPU Drivers:
AMD
NVIDIA
Should the issues persist after completing the above steps, please GET IN TOUCH, attaching DXDIAG and MSINFO reports to your SUPPORT CASE.
Thank you.
Hi jokerkiller7160,
I believe this error code may be related to a corrupt file. If you have already tried ALL of the troubleshooting Ubi-Viral provided, including reinstalling the latest Uplay -
https://uplay.ubisoft.com/
Could you try the following for me to see if it fixes for you? -
- Press the Windows Key + S
- Search for Command Prompt and right click on it and run as administrator
- Type the following command as it appears sfc/scannow
- Press Enter and wait for the program to check system files, this might take a little while
- After completion close the program and try to launch the game
You can also try checking for a corrupted hard drive -
- Press the Windows Key + S
- Search for CMD (Command Prompt) and right click and open as administrator
- Type this following command as it appears CHKDSK (then leave a space and put the letter of the hard drive you want to check with the game on, for example C
- Press enter to begin scan
- After the program has finished running its check, see what errors it may have found
Try also typing in command prompt to try to fix any corrupted files - CHKDSK C: /F
(Replace the C: character with whatever drive letter it is that you are wanting to fix)
Afterwards try launching Uplay and see if you still get the same message.