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  1. #1

    Shadow Legacy Removed Ultrawide Support?

    Just downloaded Shadow Legacy and hopped into a game and noticed I have black bars around my gameplay now when in Steel Wave I could play Siege in true Ultrawide.

    Why was this removed?
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  2. #2
    Killed my enthusiasm for the game this morning Why would they take out ultrawide support with an update? Hope it was an accident!
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  3. #3
    Have they officially stated if this is a bug or intended? This has killed the hype of this patch for me, it looks terrible in 5120x1440 with huge black bars now.
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  4. #4
    Ubi-WheelyDuck's Avatar Ubisoft Support Staff
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    Hi guys,

    Sorry to hear this.

    Would it be possible to provide a picture so we can see exactly what has happened? We can then get clarification on whether this is intended or needs troubleshooting
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  5. #5
    Originally Posted by Ubi-WheelyDuck Go to original post
    Hi guys,

    Sorry to hear this.

    Would it be possible to provide a picture so we can see exactly what has happened? We can then get clarification on whether this is intended or needs troubleshooting
    Here ya go!

    Before:

    https://preview.redd.it/qiez8vj5wbm5...=webp&901b38b8
    After:


    https://preview.redd.it/oin9hzz3wbm5...=webp&49c78586
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  6. #6
    Hello thank you for the reply,

    I have taken these screenshots from someone in the Ultrawide Discord.

    Screenshot one: In game from your POV shows black bars https://gyazo.com/ee1d15a05d2d010a8ff909a43e3cc88c
    Screenshot two: This makes me believe it is a bug, because our games go into ultrawide (for me 3840x1080) while we are in a kill cam https://gyazo.com/bdf34f9a286b6575dcbd1efe8c43440e

    I have tried to switch my game into windowed mode with full resolution my monitor allows and I still see the black bars.
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  7. #7
    I am having the same issue!
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  8. #8
    Its artificially blocked, if they go down the route of valorant and try passing it off as an unfair advantage then they need to explain why pro's don't use them, and why people are playing on 16:9 monitors with a 4:3 aspect ratio to get fatter targets.

    This is PC if unfair advantages on a hardware scale is going to be bought in then everyone needs to be capped to 30 fps and aspect ratio locked to 16:9 with a fixed FOV.
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  9. #9
    The entire reason I started playing siege and dropped overwatch was the ultrawide support is so much better.
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  10. #10
    Thats exactly how mine looked too, and I am finding the same thing in cams
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  11. #11
    Here is a picture with tab as proof that in this patch I have ultrawide with killcam



    And here is as soon as gameplay starts, or pregame drones

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  12. #12
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  13. #13
    UBI-Froggard's Avatar Ubisoft Support Staff EMEA
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    Hey,

    Thanks for the report. We are aware of this and it is being looked into by the relevant team. Some players have reported that manually increasing the resolution resolved it for them. I apologise for any inconvenience caused from it.

    - UbiFroggard
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  14. #14
    Originally Posted by UBI-Froggard Go to original post
    Hey,

    Thanks for the report. We are aware of this and it is being looked into by the relevant team. Some players have reported that manually increasing the resolution resolved it for them. I apologise for any inconvenience caused from it.

    - UbiFroggard
    What do you mean manually increasing the res like in config file you gotta elaborate please
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  15. #15
    Thanks for the reply, that didnt work for me. Ill just wait for a patch
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  16. #16
    Really hope this is fixed before the halloween event
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  17. #17
    https://www.reddit.com/r/widescreeng...t_support_329/

    This has been happening since the test servers a month ago. Far out
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  18. #18
    Ubi-Raziel's Avatar Ubisoft Support Staff
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    Hey!

    Apologies for us not catching it in the Test Server.

    I can see it was reported on the R6Fix website however there weren't enough player contributions for it to reach us.

    We'll get this fixed!
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  19. #19
    The funny stuff is: it is showing correct if you do a benchmark....
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  20. #20
    Ubi-Raziel's Avatar Ubisoft Support Staff
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    Originally Posted by MSDnades Go to original post
    What do you mean manually increasing the res like in config file you gotta elaborate please
    Hello!

    Apologies for the confusion. We have 2 similar investigations ongoing and the answer given was incorrect.

    There is no valid workaround at this time, but we are working to implement a fix.


    Originally Posted by Spyder.ZG7 Go to original post
    The funny stuff is: it is showing correct if you do a benchmark....
    Ah I see, that is interesting!

    I'm sure we'll have this resolved very soon, apologies for the inconvenience.
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  21. #21

    Why do I get Black bars

    I get black bars in game even though im playing on the correct resolution I have the correct aspect ratio and I don't have widescreen letterbox on? My monitor is a 5120 x 1440 and 120hz and I have the latest drivers installed. Why does this happen?
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  22. #22
    Ubi-Karl's Avatar Ubisoft Support Staff
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    Hey TerkkariTero,

    Thanks for reaching out and I am sorry to hear about this.

    As it stands, I can confirm that we are aware of an issue with ultra-wide monitors and the default resolution setting.

    Our apologies about the inconvenience this may be causing and in the meantime, we would ask you to manually set the resolution to a higher one.

    Should you have any questions, let us know!
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  23. #23
    Looks as if it has been fixed on the testserver!
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  24. #24

    TTS Fix

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  25. #25
    UBI-Froggard's Avatar Ubisoft Support Staff EMEA
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    Originally Posted by Evil__Raven Go to original post

    Originally Posted by Spyder.ZG7 Go to original post
    Looks as if it has been fixed on the testserver!
    Thanks for confirming
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  26. #26
    Its broken again. So every update we get now will rebreak it?
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  27. #27
    Ubi-WheelyDuck's Avatar Ubisoft Support Staff
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    Originally Posted by Gammatsunami Go to original post
    Its broken again. So every update we get now will rebreak it?
    Sorry to hear this

    Would it be possible to share a screenshot of what you see?

    Many thanks
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  28. #28
    @Ubi-WheelyDuck

    Its doing exactly what it was before you guys fixed it, as in this video I made to help you guys see it.

    https://youtu.be/mtpHh8aWsTY
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  29. #29
    As you can see during gameplay we get huge black bars, but during killcams and post game screen its normal
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  30. #30

    However...

    I wouldn't really call it a 'default' res - When the 'Legacy' update came out, that's the first time I was introduced to the black bars. Since then it had (idk how, idk what I did to 'fix' it) it disappeared. All of a sudden, now there's a new update it's done it again. Curious.
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  31. #31
    Ubi-Viral's Avatar Ubisoft Support Staff
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    Originally Posted by FischerNaan Go to original post
    I wouldn't really call it a 'default' res - When the 'Legacy' update came out, that's the first time I was introduced to the black bars. Since then it had (idk how, idk what I did to 'fix' it) it disappeared. All of a sudden, now there's a new update it's done it again. Curious.
    We are aware of an issue with ultra-wide monitors and the default resolution setting happening again.

    Whilst we investigate we would ask you to manually set the resolution to a higher one.

    Thank you.
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  32. #32
    are you guys going to fix this AGAIN or not? just tell me if not so I can uninstall the game
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  33. #33
    Todays update fixed it
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  34. #34
    Ubi-Orion's Avatar Ubisoft Support Staff
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    Glad it's sorted. Cheers!
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  35. #35
    Is there any headway on this issue with ultra wide monitors? I'm seeing the following:
    1 - Playing lone wolf on ultra wide, I can choose my spawn location and operator, then it goes to load and sits there with the spinning six. Longest I've waited is about 25 minutes. No joy.
    2 - Fired it up after killing it and moved it to my 1920 x 1080 monitor off to the side. I don't like it because it feels like I'm pulling to the left when I'm running straight (monitor position, that is). But the game works fine.
    3 - Load another lone wolf game, spawn in...BUT...now I drag it to my ultra wide monitor and change it to 3840 x 1080 in the game. It goes into ultra wide and plays perfectly normally.
    4 - Load the game again, this time play a situation on my ultrawide monitor. This one plays perfectly fine without having to drag it over from a smaller monitor.

    It looks like, for me at least, the issue is just loading into the game itself during the Lone Wolf version of training (others may do this also, but I mainly just play these to kill some time during lunch).
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  36. #36
    Ubi-Milky's Avatar Ubisoft Support Staff
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    Hello K0LDPHUSI0N, thank you for your post and sharing your own findings and workaround for moving the game from one screen to another.

    At the moment this issue is still under investigation to resolve as we were able to reproduce the issue ourselves on various set ups, we will do our best to update everyone in the forum when we have another update.
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  37. #37
    5120 x 1440 is broken again in the latest patch - the version that has the new (somewhat unfavorable) UI. With this resolution there are black bars at the sides again. It makes no difference if it's full screen, windowed version or borderless.

    It seems to go through a cycle of broken, then fixed again then broken again.

    Please can you patch again to fix full screen with this resolution.
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  38. #38

    5120x1440

    I know this an old thread but the latest update has retuned aspect ratio back to 3840x1440 even though I've set the ratio is set to a native 5120x1440 on my Samsun G9 as it does after practically every update
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  39. #39
    UbiSushiVamp's Avatar Ubisoft Support Staff
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    Hello, Inky_Enston69. I am sorry to hear that you are encountering this issue! Would you be willing to tell me if you have checked your settings to see if you can adjust the screen to see if that resolves this at all for you? Please let me know, thanks!
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  40. #40

    Still happening

    Originally Posted by UbiSushiVamp Go to original post
    Hello, Inky_Enston69. I am sorry to hear that you are encountering this issue! Would you be willing to tell me if you have checked your settings to see if you can adjust the screen to see if that resolves this at all for you? Please let me know, thanks!
    I have tried multiple settings, including running in windowed mode and other such work arounds. I verified drivers are all correct and I can confirm this is broken still.
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