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  1. #1

    Game in Trial version despite bought?

    I got the game a couple days ago when it was free, and I just started playing it. It says I have a Trial version and it will expire after 8 hours. My friend has no problem playing the game.
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  2. #2
    A week ago, people gave a solution in the threads below. You must download the game through the Browser or from another source. They gave a link from where to download
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  3. #3
    Ubi-Redbeard's Avatar Ubisoft Support Staff
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    Mar 2017
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    7,279
    Hey there,

    You will need to claim a copy of the game from the link here.
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  4. #4
    The link is not working for me. I have the same issue. I claimed the game yesterday and the game is saying that is in trial mode.
     2 people found this helpful
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  5. #5
    Ubi-Redbeard's Avatar Ubisoft Support Staff
    Join Date
    Mar 2017
    Posts
    7,279
    The link is now no longer open to claim a copy of The Divison.

    If you're still experiencing this issue, please create a case on the website here so we can look into this for you.
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  6. #6
    It turns out redeeming the free game through Uplay does't work, it just downloaded the Trial version. Oh well, no game for me, only for my friends.
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  7. #7
    Ubi-Redbeard's Avatar Ubisoft Support Staff
    Join Date
    Mar 2017
    Posts
    7,279
    As I mentioned, to claim a copy of The Division, you would have needed to register via the link I sent.

    Sorry to hear you missed out!
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