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  1. #1

    I can't claim the game on my account.

    Well, I can't claim it to my account or simply uplay can't. I first tried to claim it through 'get the game' button on discover section, and then it started downloading, which is expected, right? But after I started the game, I realized that it is the trial version.
    Somehow I can't get it to activate it in my account. It only downloads trial version whenever I try that. There seems to be 2 versions of the game in my library, one of them is trial and I can't download the full game version since it leads me to the steam page of the game.
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  2. #2
    I seem to have the same issue. Although my game is still downloading, if I run it now, it plays as "Trial". Have you managed to solve it?
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  3. #3
    Hey, just found this, maybe this will help: https://forums.ubisoft.com/showthrea...vision-problem
    Basically try claiming the game through website, not Uplay.
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  4. #4

    phone browser

    Claim it through your phone's browser, it worked for me.
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  5. #5
    UbiT00n's Avatar Community Manager
    Join Date
    Jan 2020
    Location
    Tom Clancy Land
    Posts
    2,308
    We have a support page here which should be of some help: https://support.ubisoft.com/en-GB/Ne...PC-01-09-08-09

    • Visiting the UBISOFT STORE.
    • Redeeming it on the GIVEAWAY PAGE.

    If this fails trying to get it from here, I'd suggest deleting the trial version from your UPLAY and trying again
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  6. #6
    Bambihunter71's Avatar Member
    Join Date
    Nov 2016
    Location
    Rural Oklahoma USA
    Posts
    475
    Or, this has worked for some where other options had not: https://free.ubisoft.com/
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