[PC]Bad connection | Forums

[unjusticexx]

Hi, connectivity has become really bad lately.
It's crashing when we're playing breach a lot.
It also happens during other modes but less frequently.
Please, take a look.

[Ubi-Woofer]

Hey unjusticexx, thanks for posting here on the forums about the connectivity issues you've been experiencing!

Have you followed our connectivity troubleshooting guide for your platform (PC / PS4 / XB1) yet? If not, please do so, and let us know if the steps included make a difference.

It would also be beneficial to reach out to your ISP (Internet Service Provider) to confirm that there are no localised issues, so that if they continue, we can investigate effectively on our end.

[unjusticexx]

I rarely experience the issue.
My friend though sees it quite often.
He wanted to quit the game because of how infuriating the issue is so I had to leave this help request in his stead.

He did try something from those guides but it bore no fruit.

Honestly speaking we couldn't bother contacting ISP or whatnot.
It's not a F2P game for us to solve the issue by ourselves and we don't have time for this so we hope to get some assistance.

As to how to reproduce the issue I can say there's a high chance for it if we are in the winning team in breach.
And then it just happens.
It's mysterious how it never once happened when we were in the losing.

The worst part about it is that there's no intelligible error message for this.
No explanation at all.

Is there a way to generate logs for you to check or something?
Maybe some command-line arguments or a diagnostic tool?

I bet it'd help a lot.

thanks in advance

[unjusticexx]

Ah, yeah, before I forget.
The internet connection itself is fine.
While we're speaking through that same connection t doesn't glitch or anything at the time the issue's occuring.

[Ubi-Litten]

Thanks for getting back in contact and providing this additional information. If possible could you please provide us with further details of your network settings along with an image showing the troubleshooting steps provided completed and we will be sure to look into this further.

You can find further information on how to provide us with this information in this FAQ but can also contact our support team directly via our Live Chat service or through our social media accounts on Twitter or Facebook.