1. #1

    Twitch Battle Pass Rewards Not Working

    Hello there!

    I've been having trouble claiming the twitch prime rewards from the battle pass and was wondering if you could help. You see, I connected my console and my twitch prime to my uplay account. However, I still haven's gotten any of the rewards yet! I'm missing the first three battle pass rewards that require twitch prime. Can you help me out?
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  2. #2
    Ubi-Karl's Avatar Ubisoft Support Staff
    Join Date
    Oct 2018
    Posts
    2,257
    Hey YesRyanThai3,

    Thanks for reaching out, welcome to forums and I am sorry to hear about the issue you ran into.

    Just to double-check - have you had a chance to redeem Prime Gaming Loot reward by going to the following website?

    Redeem your Prime Gaming reward there, and you will be able to redeem those rewards when you reach that Battle Pass rank.
    Make sure to restart your game at least once after claiming the rewards to make sure that the game recognizes the status.

    Should issue persist, let us know!
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  3. #3
    I'm having the same issue. Was your issue ever resolved, YesRyan? To recap:

    I recently jumped into Hyper Scape on PS4 and have been having fun. A lot of items were waiting for me when I first logged in; I think they were from the open beta battle pass. I progressed in that by watching on Twitch because I couldn't get the beta to run on my computer.
    I've reached Tier 8 on the Season 1 Battle Pass and I went to the battle pass and locker section of the hub to check what I had gotten so far. A few of the items were locked behind being a Twitch Prime / Amazon Prime member. I am an Amazon Prime member and I recalled having already redeemed the "Hyper Scape: Item Bundle" from Twitch before I had even begun playing. I just checked to confirm. The bundle is marked as "claimed" on my Twitch account.
    I have redeemed many items in the past, including in many Ubisoft games, without issue. I know my Ubisoft and Twitch Prime accounts are linked. Even within Hyper Scape itself, I was able to get the rewards from my progress in the open beta battle pass without issue. For what it's worth, I also just received the baton from the September 10th Ubisoft Forward event without issue. I opened a ticket 12676013.
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  4. #4
    Ubi-Raziel's Avatar Ubisoft Support Staff
    Join Date
    Jan 2019
    Posts
    3,262
    Originally Posted by Seidnerz_is_WINS Go to original post
    I'm having the same issue. Was your issue ever resolved, YesRyan? To recap:

    [FONT="]I recently jumped into Hyper Scape on PS4 and have been having fun. A lot of items were waiting for me when I first logged in; I think they were from the open beta battle pass. I progressed in that by watching on Twitch because I couldn't get the beta to run on my computer.[/FONT]
    [FONT="]I've reached Tier 8 on the Season 1 Battle Pass and I went to the battle pass and locker section of the hub to check what I had gotten so far. A few of the items were locked behind being a Twitch Prime / Amazon Prime member. I am an Amazon Prime member and I recalled having already redeemed the "Hyper Scape: Item Bundle" from Twitch before I had even begun playing. I just checked to confirm. The bundle is marked as "claimed" on my Twitch account.[/FONT]
    [FONT="]I have redeemed many items in the past, including in many Ubisoft games, without issue. I know my Ubisoft and Twitch Prime accounts are linked. Even within Hyper Scape itself, I was able to get the rewards from my progress in the open beta battle pass without issue. For what it's worth, I also just received the baton from the September 10th Ubisoft Forward event without issue. I opened a ticket 12676013.[/FONT]
    Hey! Thank you for the in-depth explanation, and I'm sorry to read you're missing your Twitch Prime content.

    I reviewed your support case and I can see an agent is actively investigating this for you. For now I believe it is best for this to be handled in your support case, as this is an account-related discussion and we like to handle those privately.

    We're always here if you need anything!
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