1. #11
    I have button in settings to acces ubisoft account. And i can get ther to my account through browser but it didnt links account it just givinig me option to login account in browser. I also can get to club with 0 progress. all this things not user friendly at all...
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  2. #12
    here is my suggestion- make a video or good faq with a screenshots
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  3. #13
    Ubi-Borealis's Avatar Ubisoft Support Staff
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    Hello there Own...! Welcome to the forums!

    I've moved both of your posts together for clarity's sake. In future, could you please just post in one thread if it is about the same issue, as this prevents cluttering. Thank you!

    From what I understand, your PS4 account has not successfully linked to your Ubisoft account. Is this correct?

    I've checked your Ubisoft account and there doesn't appear to be a PS4 account linked. Could you let me know your PSN account ID? Do you have any other Ubisoft accounts that it may be linked to instead?
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  4. #14
    Ubi-Borealis's Avatar Ubisoft Support Staff
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    Originally Posted by IamAlreadyThere Go to original post
    here is my suggestion- make a video or good faq with a screenshots
    Thanks for explaining that further for me, IamAlreadyThere.

    Would you be able to send us a link to a video that shows the issue you're encountering? This may help us to have a better understanding of the problem at hand. If possible, could you please show us you trying to connect to the Ubisoft Club on console, and your account showing with 0 progress?
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  5. #15
    No, I will not record any video. I just said enough to understand situation, I have psn nickname and in game it opening Ubisoft club with that psn nickname. I didnt have any option in game to login to my ubisoft account. So probably I have to somehow unlink psn from ubisoft then link to this one. All this things doesnt look like entertainment. All I wanted is psn skin. Now my psn subscribtion has expired and I will not be able to get it. Anyway its not my problem that game is not user friendly and you FAQ dont explain whole situation.

    p.s. Ubisoft suport working good, but u guys on forum working realy bad. Saying that you cant answer all the questions in forum is lie. Any person who have been paid for it can answer on all questions on this forum just in one working day. sorry for been rude, but I feeling bad that big company like Ubisoft can't handle forum.
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  6. #16

    Link different ubisoft account

    My ps4 is linked to my wife's ubisoft account. I play hyperscape on steam and ps4 and would like to use the same account. How can I unlink my wife's, then link the ubisoft account I use on steam?
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  7. #17
    Ubi-Karl's Avatar Ubisoft Support Staff
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    Hey slimtrip2,

    Thanks for reaching out!

    We can help you out by removing the linked PS4 profile, however please bear in mind that we will only be able to do it one time. Once you link another profile it will be linked permanently.

    In order for us to look into this for you, we will need to complete some account verification steps, therefore we will need you to reach out to us via one of the following channels:

    1. Support website
    2. Facebook
    3. Twitter

    Should you have any questions, let us know!
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  8. #18
    Ubi-Swaggins's Avatar Ubisoft Support Staff
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    Sorry you feel this way IamAlreadyThere.

    There are certain questions that fall into topics that we simply cannot answer or assist with on the forums and would be better suited to a 1-2-1 chat with a Support agent on Social Media or the Support Website.

    I have passed your feedback on for consideration.
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