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  1. #1

    No units and XP from completing Uplay Challenges?

    Hi, is anyone else having issues where the game does not reward any units and xp from completing Uplay challenges? Not just for ACIII but any Ubisoft games? I contacted support and they kept asking me to do pretty risky things to my computer such as resetting the data files or reinstalling Uplay that may delete my game files if I made a mistake (I'm not good with computers after), and none of them work. In the end, they simply tell me that it may have to do with my connectivity issue and manually reward me. I completed a couple more challenges and it's still the same, although now it will say "Uplay action completed" within the game, so at least that's new. Any recommendations for what to do or how to fix this? Does simply having better internet help?
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  2. #2
    Ubi-TheBerry's Avatar Ubisoft Support Staff
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    Jun 2020
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    Originally Posted by Ubiasura123 Go to original post
    Hi, is anyone else having issues where the game does not reward any units and xp from completing Uplay challenges? Not just for ACIII but any Ubisoft games? I contacted support and they kept asking me to do pretty risky things to my computer such as resetting the data files or reinstalling Uplay that may delete my game files if I made a mistake (I'm not good with computers after), and none of them work. In the end, they simply tell me that it may have to do with my connectivity issue and manually reward me. I completed a couple more challenges and it's still the same, although now it will say "Uplay action completed" within the game, so at least that's new. Any recommendations for what to do or how to fix this? Does simply having better internet help?
    Hey there,

    Sorry to hear you're having issues, however I would also advise the troubleshooting steps you were given.

    If Uplay struggles to connect, it may have trouble verifying and syncing up your entitled rewards.

    How is your internet generally? Have you attempted any steps to improve Uplay PCs connection?
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