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  1. #1

    Game bought by Steam no longer starting

    Hello

    I recently bought Anno 1404 History Edition on the 7th August 2020 from my Steam Account. it has been playing well until yesterday when trying to start the game and a message come up saying it cannot load because 'There is a problem authenticating the ownership of this product.

    anyone have any idea. help would be greatly appreciated

    Many Thanks

    Josh
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  2. #2
    Ubi-Com_Raven's Avatar Anno Brand Manager
    Join Date
    Nov 2018
    Location
    Mainz
    Posts
    210
    Hey, I have sadly never heard of this issue before, but it sounds like it may be a problem that Steam customer support needs to take a look at. Sorry!
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