Ubisoft Club Rewards | Forums

[XeroEncryption]

I noticed that in several Tom Clancy games, including Ghost Recon Breakpoint, there are Ubisoft Club Rewards that are tied back to events. Since there are no in-person events, I contacted support to understand if these could be manually unlocked, since they were able and more than happy to do this in past for other rewards.

Is this type of treatment from customer support normal? This makes me think feel like I'm doing something wrong when likely there are no policies for current events and it's clear that support does not want to help with this in the future.



COMMUNICATION HISTORY

XeroEncryption
August 14, 2020 3:45 PM

I will be happy to provide feedback, and will be doing so on the Ubisoft Forums, but each of the requests are not fraudulent. Even more disappointing to see "further requests of this nature will be immediately denied" - this doesn't give me much confidence to contact support in the future.

I was under the impression that contacting support is the appropriate method to resolving each one of these issues. Since support can only help with technical issues, which team is responsible for helping with unlocking these rewards in the future?


Stephen T @ Ubisoft Support
August 14, 2020 3:26 PM

Hello again,

We will not be providing content for these games that you are requesting, as each of the requests appear fraudulent.

If you wish to express feedback regarding the availability of exclusive rewards, please provide your feedback on the respective game's official forums, which can be found at this link:

https://forums.ubisoft.com/

Please note that Support cannot provide exclusive content upon request, and further requests of this nature will be immediately denied.


XeroEncryption
August 14, 2020 3:10 PM

I think you misunderstood - there are no Ubisoft Experience events or Ubisoft in-person events in 2020, therefore, how can I provide proof of an attendance to an event? I think these types of rewards should be unlocked for all because of this.


Brian C @ Ubisoft Support
August 14, 2020 2:59 PM

Hello, XeroEncryption,

Thank you for contacting Ubisoft Customer Support. My name is Brian, and I will be assisting you today.
I apologize for any inconvenience, we will need an image of your proof of purchase for a ticket to the event and of the ticket showing your information that you were in attendance to the event.

Thank you,
Brian
Ubisoft Support


XeroEncryption
August 14, 2020 2:56 PM

I am missing the Ubisoft Experience T-shirt and Vectorblade rewards. Since there are no Ubisoft Experience events or Ubisoft in-person events, it is impossible to unlock these. Would you be able to manually unlock these? Thank you in advance for your help.

[Icetyger4]

These rewards are only available to people who attended specific past events, before Breakpoint was released. It is now impossible to unlock these rewards, unless you can provide evidence that you attended these past events.

These rewards will remain unavailable, until Ubisoft decides otherwise.

[UbiBlush]

Hey there,

I'm sorry that the explanation and the wording in the Support messages was not very clear.

Rewards like the Vectorblade or the Ubisoft Experience T-Shirt were unlocked by attending any major gaming event taking place in 2019 - including E3 or gamescom 2019. The Support Team will usually request a proof of attendance of these past events (from 2019 and not 2020).

For more information: https://support.ubisoft.com/en-GB/Faqs/000043700/