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  1. #1

    Changing my account's email

    Hi, when I created my account I registered it with a mailbox I don't really use (it's from my local ISP).
    Some time ago I wanted to link my account to my main gmail address, but accidentally opened a new account on my gmail address instead of linking the existing one.
    Now I really want to get rid of my old ISP mailbox.
    I closed my inactive dead 2nd Uplay account (one that was registered with gmail address) and tried to link this account to my gmail again, but got a message that my gmail address is already in the database...
    Will my gmail address be erased from your database in a month? Will I be ever able to link my Uplay account to it?
    Thank you.
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  2. #2
    I opened a ticket in support. Case # 12466156
    I hope you will help me to sort this issue...
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  3. #3
    UbiDork's Avatar Community Manager
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    akunamatataa: Hi there, akunamatataa! I read up on your case and (12466156) to get a better understanding on the issue at hand. As you pointed out, yes, with the pending account deletion, you should be able to use the email again after the account has been successfully deleted at the end of the timer. However, I should be able to change the email for you now if you rather not wait to do it on your own! Would you like to go that route instead?
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  4. #4
    Originally Posted by UbiDork Go to original post
    akunamatataa: Hi there, akunamatataa!
    Hi, UbiDork, thank you for quick reply!
    I should be able to change the email for you now if you rather not wait to do it on your own! Would you like to go that route instead?
    Yes, please, it would be great!
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  5. #5
    UbiDork's Avatar Community Manager
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    akunamatataa: Great! I sent you an email verification for the main email address on your support ticket. You'll need to post into the case the code that was sent to verify your ownership of that email.
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  6. #6
    Originally Posted by UbiDork Go to original post
    akunamatataa: Great! I sent you an email verification for the main email address on your support ticket. You'll need to post into the case the code that was sent to verify your ownership of that email.
    Thank you, I've just posted the code you sent into my case.
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  7. #7
    Ubi-Houck's Avatar Ubisoft Support Staff EMEA
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    Originally Posted by akunamatataa Go to original post
    Thank you, I've just posted the code you sent into my case.
    Thanks for doing that, I can see our team has replied to your ticket.

    Please do check that out and follow up with them via the ticket.

    Thanks!
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