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  1. #21
    The reason I say it is not my side is because I can be on US West in DC but travel to NYC and suddenly I am US East. So unless a goblin jumped in while I was loading in to NYC ????

    In talking to Clan members we have theorized the Shepherding is the issue. Whenever someone you are Shepherding leaves the session before you do you are somehow "locked" into tha sessions regional server. The only way to get out is to get someone in the correct region to do the same thing.
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  2. #22
    UbiExcellent's Avatar Ubisoft Support Staff
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    That's a rather interesting idea, thecaveman991. Does this connection error only seem to occur after Shepherding? If so, would you be able to get a video showing this change take place? Also, please let me know if going back to the main menu seems to reset the datacenter you're connected to, or if you need to matchmake with a player who's connected to your preferred datacenter.
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  3. #23
    Hi Ubiexcellent

    Problem started after I started to Shepherd people.

    This happened on Friday night. Lag was so bad I gave up.

    https://imgur.com/a/9gOfiCN
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  4. #24
    UbiExcellent's Avatar Ubisoft Support Staff
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    Thanks for the heads up, thecaveman991! Were you able to try returning to the main menu of the game after Shepherding to see if that reverted the change to your datacenter?
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  5. #25
    The screenshot was upon me logging into the game for the first time. I have not Shepherded again since obtaining the commendation and the problem persists. I tried quitting, restarting the game, hard reset of console. everything I could think of but the Asia Server allocation persisted. Next day logged in and voila US West. Nothing changed on my side. Logged in yesterday (Sunday) US East with Red WiFi icon. Quit game,

    Logging in now on Monday 20 October @ 10:21 PST Server allocation US West with yellow ICon
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  6. #26
    Ubi-Swaggins's Avatar Community Manager
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    Thanks for updating us on this thecaveman991.

    Have you encountered data centre hopping since the last reply to the thread?
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  7. #27
    The NYC hop occurs every-time irregardless of the data centre in DC. NYC is always US East.
    DC the data centre was stable (US West) but on Wednesday & Thursday was allocated US Central - better/closer than US East but still getting bad connection messages. Find better server then placed me in US West.
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  8. #28
    Ubi-Swaggins's Avatar Community Manager
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    Hey thecaveman991,

    Thanks for confirming that.

    I have passed the information to the team.

    Apologies for any inconvenience.
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  9. #29
    Wow, this worked. This happened to me today. I'm East Coast; it kept putting me on West Coast servers no matter what I did. I waited around until a call for help came out. Luckily, they were East Coast. Every time I logged in after I was back on East Coast.


    Great job on figuring this out.
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  10. #30
    guffje's Avatar Junior Member
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    Having similar problems myself over the last 24-48 hours. can be fine during day and ranging in the 20-40ms latency range. However, our normal raid time (around 19:30 UK time) and my latency spikes to 200ms+. this can also put me on the US East server.. and Im in the UK. Tonight it is showing me connected to Europe, but showing it as red. Even when I 'find a better server' it keeps me on a Europe server with the same high latency. I've rebooted my modem (though don't see this as the problem, this has only occured recently and doesnt happen in any other Xbox game.).
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