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  1. #1

    The Division 2 Crashing

    Greetings.

    My four year old PC consists of an i5 6600K, a GTX 1080, 16GB RAM and a 2560X1440 monitor @ 144 Hz refresh rate. My NVIDIA drivers are the latest (451.67) and I have installed them twice. OS is Windows 10 X64 with all updates installed.

    Since day one The Division 2 has been freezing and crashing to the desktop and sometimes locking my PC so I had to hard reboot. I have tried every possible fix I found online (except installing third party programs)and nothing has worked.

    Seeing that:

    * I am not the only one experiencing this, a lot of other people are complaining about poor optimization online
    * none of my other games behave this way
    * I paid 30 euro for a game that does not work properly; instead I have to waste my time online trying to fix what should already be working perfectly
    * there is no possibility of a refund and no easy access to direct ubisoft support

    I want to say I am disappointed in Ubisoft and will probably never support them again in the future.

    Have a good day.
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  2. #2
    Ubi-Mark.'s Avatar Ubisoft Support Staff
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    Hello Bloonis,

    Sorry to hear that your game keeps crashing. It looks like a software conflict. Can you please perform all the steps from our official article? As you mentioned that your OS and drivers are up to date, please scroll down to the background applications option and reinstalling supported software.

    Apologies for any inconvenience caused by this and if you have any additional questions, please let us know.

    - Ubi-Mark.
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  3. #3
    You have either not read or not understood my post. Good day.
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  4. #4
    Using nvidia any crashing issues fixed doing as video says https://youtu.be/HwCLV5OZ-Y0
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  5. #5
    Ubi-Mark.'s Avatar Ubisoft Support Staff
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    Originally Posted by Fitz0911 Go to original post
    Using nvidia any crashing issues fixed doing as video says https://youtu.be/HwCLV5OZ-Y0
    Thanks for sharing, Fitz0911!
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  6. #6
    Sorry for hitting all posts about it wanted people that didn't see others see theirs
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  7. #7
    Ubi-Mark.'s Avatar Ubisoft Support Staff
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    Originally Posted by Fitz0911 Go to original post
    Sorry for hitting all posts about it wanted people that didn't see others see theirs
    No worries! Providing knowledge and resolutions is always a good thing and that's why we love sharing passion and help!
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  8. #8
    "note this is an updated post that was made AFTER every single other post."


    @Ubi-Mark. Your company knows damn well, read the bottom comment section everyone in this following link scroll down AND SEE HOW MANY DAMN PEOPLE HAVE HAD THIS PROBLEM FOR A YEAR+ SAYING THEY JUST NEED TO WAIT FOR A PATCH TO COME THAT NEVER DID.

    i cannot believe the disreguard for the consumer of this product especially considering how fun its possible,

    one suggestion says that it must be ran at 60 fps with vsync off and graphics setting on low in order to work since it was optimized for consoles and not pc... shame on ubisoft as a whole for being so inconsiderate and having millions and millions of dollars and tons of staff to fix the problem yet they dont because they just want to streamline games and drop whatever further work that needs to be done on projects already sold and deemed succesful from a financial standpoint.. IF YOU HAVE STOCK IN THIS COMPANY SELL IT.. I WILL BE MAKING S

    https://www.drivereasy.com/knowledge...kly-easily/#f7

    i will be making a detailed report to my partner over at youtube; ControlledPairsGaming, who will be publicly shaming you guys to his over HUNDREDS OF THOUSANDS OF VIEWERS and TENS OF THOUSANDS of subs... you guys deserve all the shame in the world for knowing about this problem for over a year and doing NOTHING to fix it.. but being totally fine with sending a dlc outward.. i cant ******g believe you guys you literally make me sick to my ******g stomach...

    sincerely **** YOU


    ***POSSIBLE FIX FOUND****

    Turn off your ubisoft in game overlay, i have been playing now for about 4 hours straight!!! i also lowered my graphics according to the directions at the link above, however i think the ubisoft overlay was the problem!!! MAYBE IT WIL WORK WITH FULL GRAPHICS SETTINGS! HAPPY GAMING
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  9. #9
    dude did you even watch this dudes video? i just watched it and its all about visuals! this dude just spammed these everywhere to get more LIKES AND VIEWS! and your SITTING THEIR SAYING ITS GOOD?! THIS DID NOTHING TO HELP WITH YOUR GAMES POOR OPTIMIZATION AND LACK OF KNOWLEDGE THERE OF TO ACTUALLY FIX THE PROBLEMS NVIDIA USERS ARE HAVING! WTF

    FIRST UPDATE: IT WORKED!!! THE YOUTUBE VIDEO WORKED!! THIS DUDE SAVED YOUR *** UBISOFT FROM A SERIOUS BAD YOUTUBE REVIEW ON A PROMINANT GAMING CHANNEL!

    i still however do not believe that the Ubisoft support staff had checked if that even worked, he would have confirmed it so thanks for nothing.. " ubi-matt "

    the f$%#ing Ubisoft personnel and staff are ******g useless its kind of sad.. not gonna lie.. had gone through MULTIPLE customer support tickets and they all said the same thing regardless of me telling them i ALREADY DID ALL THAT ******G **** like the dude who made the post did.. its sad when someone tells you they did something to try and resolve an issue and it didn't work and they ask you to do it again.. you guys are honestly useless... sorry not sorry half my night and a lot of stress was surrounded by this issue and you did nothing to help it.. i will be promoting the mans YouTube video and you should look into the video and make a formal forum, and or support method that follows his method.. cant believe it was just some guy on YouTube and not even the company that made the game that made the resolution.. defiantly lost all confidence in Ubisoft after this.


    SECOND UPDATE:

    GAME CRASHED AFTER TWO HOURS, HOWEVER IT CRASHED WITH THE ABILITY TO SEND A REPORT I BELIEVE THIS TO BE A TYPICAL CRASH, I WAS ABLE TO PLAY ONE FULL MISSION AND STAYED IN GAME FOR ABOUT 2 HOURS AND IT CRASHED WHILE I HAD IT OPEN STILL AND WAS WATCHING A YOUTUBE VIDEO, THE METHOD IN THE YOUTUBE VIDEO APPEARS SO FAR TO HAVE ALLOWED ME TO BE ABLE TO PLAY THE GAME WITHOUT IT CRASHING INSTANTLY AND FREEZING MY PC AS THE MAN IN THE POST STATED, I WAS GETTING CRASHES EVERY 10 MINUTES BEFORE THEN. STILL BELIEVE THE METHOD WORKS, BUT THE GAME DEFIANTLY NEEDS TO BE OPTIMIZED FOR NIVIDIA GRAPHICS CARDS, ITS CLEAR SINCE THE START UP OF THE GAME ADVERTISES AMD RADEON THAT, THAT GRAPHICS CARD IS WHAT THE PC VERSION IS DESIGNED FOR. THATS ****** UP

    p.s Don't be salty and delete this because it has profanity... its the god damn truth. and im the only one who has confirmed it so far, the guy who made the post probobally gave up and isnt even gonna try!


    THIRD UPDATE:

    THE ******G GAME IS BACK CRASHING INSTANTLY WITHOUT GIVING THE OPTION FOR A ******G CRASH REPORT.. I WAS IN THE GAME FREE ROAMING FOR 10 MINUTES IF THAT AND MY GAME CRASHED.. STARTING TO THINK I GOT REALLY LUCKY WITH THE GAME SESSION THAT DIDNT **** UP FOR 2 HOURS AND THEN CRASHED.. I'M SO ******G DISSAPOINTED I REALLY THOUGHT IT WORKED :'(
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  10. #10
    Drizt-Do-Urden's Avatar Member
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    Followed utube what a time waste

    So followed exactly the youtube post and it was a waste of time, this is all on the company that released and updated this game over and over without fixing the core problem. It isn't stable. Just about had it with Massive, Ubisoft, treat all of us gamers as cash cows and don't produce a quality product.
    FIX THE DAMN GAME.
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