Anno 1800 crashes and says "an unexpected Directx error occurred. Present failed"
I've tried reinstalling directx and switching to directx 11 as well as messing with my graphics settings and even reinstalled both the game and windows but it still crashes every few mins or sometimes few seconds.
Hey there IMBRAV3,Originally Posted by IMBRAV3 Go to original post
I'm sorry to hear you're having issues.
Please give the steps in our guide a try.
If you're still having issues, please open a case on our Support Site and send over your system files.
DxDiag
Msinfo
We'd be more than happy to take a closer look!
Try to activate virtual memory of Windows (and restart pc).Originally Posted by IMBRAV3 Go to original post
In my experience, 100% success rate.
Read here : https://forums.ubisoft.com/showthrea...1#post14550901
ya, mine did that also in windows 10 go to windows update and install the newest version theres a update for directx for it also.. windows dont install that automatically you have to install it. i did that and no more directx errors...new version is the windows - 2004 version make sure you have the newest version...=p
i get a directX unknown error, between 5 - 20 mins of playing Anno 1800, running with directX 12
All updates are current
graphics and game drivers are current
i heard this problem of uplay and steam online off line configurations
and came up unsuccessful;
playing in online and offline mode
0= OFFLINE / 1= ONLINE
--------------------------------------------------------------------------
0 STEAM / UPLAY 0 ---- STEAM START = FAILED, 5 - 10 mins
0 STEAM / UPLAY 0 ---- UPLAY START = FAILED, GOES OK, 2 HRS
1 STEAM / UPLAY 0 ---- STEAM START = FAILED, AT PAVILION EVENT
1 STEAM / UPLAY 0 ---- UPLAY START = FAILED, DID NOT FAIL AT PAVILION EVENT 1/2 HOUR
0 STEAM / UPLAY 1---- STEAM START = FAILED, 5 - 10 mins
0 STEAM / UPLAY 1---- UPLAY START = FAILED, 5 - 10 mins
1 STEAM / UPLAY 1 ---- STEAM START = FAILED, GOES OK 2 HOURS
1 STEAM / UPLAY 1 ---- UPLAY START = FAILED, OK 1HOUR
still encounter the directX error constantly even with the new land of lions DLC
all links i find go directly to Ubisoft support but, as i try to submit a support case, it is unavailable, on purpose?
this issue goes back from 2018 and still no fix?
Originally Posted by woolydave Go to original postHey guys,Originally Posted by innnliquid Go to original post
Sorry to hear you are having this trouble.
If the steps previously mentioned by sinny1 don't help and you are unable to https://support.ubi.com/en-gb/Cases/New I would suggest contacting us either by Facebook or Twitter where we can open a case for you
There are several things out thee that can make things better like cleaning the shader cache, reinstalling DX12 or checking if everything is as its supposed to be with the page file(auto size, on a SSD). Ultimately if you have problems and really just want it fixed and want to play, you can switch to DX11 in the options menu of the game or in the ini file in your documents folder.