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  1. #1

    Update

    When I logg in to a game, the game says that i ned to rebot to download update. Then smal window pops out and download it. but when the game start the same thing happens. And nothing happening. Pls help
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  2. #2
    UbiDork's Avatar Community Manager
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    Dec 2018
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    5,209
    drako161: Hey there! Does this issue happen after you verify your game files as well?
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  3. #3
    I have the same issue and yes it does still happen after verifying game files
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  4. #4
    Ubi-Redbeard's Avatar Ubisoft Support Staff
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    Mar 2017
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    7,279
    @GreaZa, can you confirm if running the game and Uplay client with administrator rights. helps at all?
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  5. #5
    Same issue here, I just installed the game (I purchased it a few years ago and had uninstalled it) and it endlessly loops.

    On the home screen there's a message saying it needs to download the addon and so it will reboot the game to do so.

    Then is launches autopatcher which has the following console output:
    2020-04-14 15:46:03 [10840] [DEBUG] Hooks.cpp (36) : --- Overlay started --- (C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games\Anno 2070\AutoPatcher.exe)
    2020-04-14 15:46:03 [10840] [DEBUG] PlatformHooks.cpp (130) : 'kernel32.dll' hooked
    2020-04-14 15:46:03 [10840] [DEBUG] PlatformHooks.cpp (130) : 'kernel32.dll' hooked
    2020-04-14 15:46:03 [10840] [DEBUG] PlatformHooks.cpp (130) : 'shell32.dll' hooked
    2020-04-14 15:46:03 [10840] [DEBUG] PlatformHooks.cpp (130) : 'd3d9.dll' hooked
    2020-04-14 15:46:03 [10840] [DEBUG] PlatformHooks.cpp (130) : 'user32.dll' hooked
    2020-04-14 15:46:03 [10840] [DEBUG] PlatformHooks.cpp (130) : 'kernel32.dll' hooked
    2020-04-14 15:46:03 [9060] [DEBUG] Hooks.cpp (36) : --- Overlay started --- (C:\WINDOWS\SysWOW64\cmd.exe)
    2020-04-14 15:46:03 [9060] [DEBUG] PlatformHooks.cpp (130) : 'kernel32.dll' hooked
    2020-04-14 15:46:03 [9060] [DEBUG] PlatformHooks.cpp (130) : 'kernel32.dll' hooked
    2020-04-14 15:46:03 [9060] [DEBUG] PlatformHooks.cpp (130) : 'shell32.dll' hooked
    2020-04-14 15:46:03 [9060] [DEBUG] PlatformHooks.cpp (130) : 'd3d9.dll' hooked
    2020-04-14 15:46:03 [9060] [DEBUG] PlatformHooks.cpp (130) : 'user32.dll' hooked
    2020-04-14 15:46:03 [9060] [DEBUG] PlatformHooks.cpp (130) : 'kernel32.dll' hooked

    Then it starts again and does the same thing.

    I've tried admin mode, verifying files, unchecking updates in uplay. Nothing changed.
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  6. #6
    Ubi-Houck's Avatar Ubisoft Support Staff EMEA
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    Sep 2014
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    3,976
    Originally Posted by maxime.prat Go to original post
    Same issue here, I just installed the game (I purchased it a few years ago and had uninstalled it) and it endlessly loops.

    On the home screen there's a message saying it needs to download the addon and so it will reboot the game to do so.

    Then is launches autopatcher which has the following console output:
    2020-04-14 15:46:03 [10840] [DEBUG] Hooks.cpp (36) : --- Overlay started --- (C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games\Anno 2070\AutoPatcher.exe)
    2020-04-14 15:46:03 [10840] [DEBUG] PlatformHooks.cpp (130) : 'kernel32.dll' hooked
    2020-04-14 15:46:03 [10840] [DEBUG] PlatformHooks.cpp (130) : 'kernel32.dll' hooked
    2020-04-14 15:46:03 [10840] [DEBUG] PlatformHooks.cpp (130) : 'shell32.dll' hooked
    2020-04-14 15:46:03 [10840] [DEBUG] PlatformHooks.cpp (130) : 'd3d9.dll' hooked
    2020-04-14 15:46:03 [10840] [DEBUG] PlatformHooks.cpp (130) : 'user32.dll' hooked
    2020-04-14 15:46:03 [10840] [DEBUG] PlatformHooks.cpp (130) : 'kernel32.dll' hooked
    2020-04-14 15:46:03 [9060] [DEBUG] Hooks.cpp (36) : --- Overlay started --- (C:\WINDOWS\SysWOW64\cmd.exe)
    2020-04-14 15:46:03 [9060] [DEBUG] PlatformHooks.cpp (130) : 'kernel32.dll' hooked
    2020-04-14 15:46:03 [9060] [DEBUG] PlatformHooks.cpp (130) : 'kernel32.dll' hooked
    2020-04-14 15:46:03 [9060] [DEBUG] PlatformHooks.cpp (130) : 'shell32.dll' hooked
    2020-04-14 15:46:03 [9060] [DEBUG] PlatformHooks.cpp (130) : 'd3d9.dll' hooked
    2020-04-14 15:46:03 [9060] [DEBUG] PlatformHooks.cpp (130) : 'user32.dll' hooked
    2020-04-14 15:46:03 [9060] [DEBUG] PlatformHooks.cpp (130) : 'kernel32.dll' hooked

    Then it starts again and does the same thing.

    I've tried admin mode, verifying files, unchecking updates in uplay. Nothing changed.
    Sorry to hear you are getting stuck in that loop, please follow the steps in this article.

    Thanks!
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  7. #7
    I have attempted to do the steps suggested in the linked article, and no matter if i do it on a fresh install, a install that has been stuck on the loop, a install that has had its file integrity verified, it still gives the same loop.
    When attempting to run the offline patcher it gives me the following message:
    ANNO 2070 could not be updated. Possible Reasons:
    - Anno 2070 is not installed
    - Anno 2070 is already up to date
    - The Anno 2070 installation is corrupted. In this case please reinstall ANNO 2070
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  8. #8
    Same problem here. Offline patcher don't work
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  9. #9
    I tired to contact Ubisoft support 9 days ago but no response from them. Shame. No I want refund.
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  10. #10
    Ubi-Raziel's Avatar Ubisoft Support Staff
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    Jan 2019
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    4,533
    Hello everyone!

    I investigated this for you and I can see this patch loop issue has came to the surface once more.

    The offline patcher has always been a solid workaround however it does not seem to be working after the most recent patch.

    Apologies for the inconvenience, we're working on a solution!
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