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Junior Member
PS4 camera don't recognize me after few songs.
Hello, I play the game with the PS4 camera. Everything is correctly calibrated. For the first 3-4 songs it works perfect and the camera recognize me well. After around 4 songs the camera doesn't recognize my face or the face of a friend anymore. That is really strange. If have to recalibrate the camera in the PS menu and start the game again. This makes no fun..
What can this issue be? Hope you could help me to solve the issue.
Thank you.
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Ubisoft Support Staff
Hey tyrexx91 - welcome to the Ubisoft Forums! 
I'd recommend completing our basic PS4 troubleshooting to start with, to try and eliminate any common causes of issues like this. It may be worth performing a full reinstallation of the game as well, just in case there is any corrupt data causing issues.
If you haven't already done so, I'd also recommend reaching out to PlayStation Support for them to help you with specific troubleshooting for the PlayStation Camera itself.
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Junior Member
Thank you for your answer. I tried everything yet. It would be great if someone have an additional idea what this issue cause, so that the camera lost totally the recognition after a few songs.
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Ubisoft Support Staff
Have you noticed similar issues in any other games that utilise the PlayStation camera, tyrexx91?
If you haven't already done so, and you have the ability to do so, could you please try connecting it to a different PS4 console and testing the game and the camera on that console?
A video of the issue would also be gratefully received to allow us to better-understand the issue, and any possible causes. If an error is displayed on screen, we'd like to see this.